Sales Administrator
We are looking for an experienced Sales Administrator to join our friendly team in our office in Andover, Hampshire. This is a full-time role (with half day Fridays!), but consideration will be given for part-time or working around school hours for the right candidate.
The role will support the sales managers & other departments by providing customer service support and administering accounts in the Energy Transmission, Distribution and Communications Sectors for both the home markets and export territories.
Why work for PLP
PLP has a people-first culture. We offer fantastic benefits such as a bonus scheme, private healthcare, health cash plan (covering cash back on e.g. dental, optical and gym discounts), sick pay, free flu jabs, 4 times death in service, on-site parking, cycle to work, company events, and recognition programmes.
Professional development opportunities are available, with 10% of employees having furthered their education with the Company, ranging from welding certification and CAD CAM training through to completing their apprenticeship or HND. We also have a history of promoting from within, including into senior roles.
We continuously strive to improve our green credentials, including investment into products for the renewable energy markets and also investment into making our own building and practices more sustainable and environmentally friendly.
Duties and key responsibilities
* Receive and action all new transmission enquiries/orders by telephone, e-mail, and fax.
* Prepare documentation, including technical information product costings for quotations.
* Set up offers and orders within the company SOX procedure, including the preparation of Contract Review documentation and monitoring progress.
* Daily communications by telephone, e-mail, and fax supplying sales/technical support to our customers. Also, regular updates should there be any changes to the status of orders.
* Receive, register, and process all new orders.
* Maintenance of contract prices, delivery addresses, order status changes on the company’s ERP system.
* Check order content against existing documentation for acceptance.
* Establish new customer accounts, credit payment requests, raising proforma invoices, and help to resolve customer payment issues with the Accounts Department.
* Prepare enquiry and order status reports.
* Liaison with the Engineering Department with regard to products, drawings, and issuing PMFs for new projects and products.
* Liaison with Production Control with regard to due dates on customers’ orders.
* Liaison with the Purchasing Department with regard to the purchase of non-UK manufactured items.
* Liaison with the Dispatch Department with regard to deliveries, changes to customer orders, and proof of deliveries.
* Liaison with the Shipping Department with regard to obtaining freight quotations, sailing schedules, including updates for the status on imports from our suppliers with regard to customer orders.
* Prepare for and attend regular sales, production, and planning meetings.
* Provide cover for colleagues during holiday periods.
* Assist other Sales personnel with special projects, preparation for contracts renewals, and other duties that are required from time to time.
Experience, Knowledge & Skills
* Previous customer service experience in sales administration/account management in a similar industry preferred.
* Experience of international administration/commerce preferred (Incoterms, currencies, etc.).
* IT literate including excellent MS Excel skills.
* Full UK driving licence preferred but not essential.
* Understanding of production management software/systems.
* Strong planning, organisation & negotiation skills.
* Good attention to detail.
Who we are
PLP is part of a global group that is playing a key role in the design, development, and delivery of renewable energy networks. The Company has a proud 75-year heritage as a family-run innovator, designer, and supplier of equipment for the global electricity, telecoms, and renewables industries.
Job Type: Full-time
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee mentoring programme
* Free flu jabs
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
Schedule:
* No weekends
Experience:
* Sales administration: 1 year (required)
Work Location: In person
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