Main duties by factor: Communications and Relationship skills - (Factor 1) Develop networks and liaise with other hospital professional groups and outside agencies as required on behalf of the division. Actively support the OM in the escalation process by informing wards / departments and medical staff of the situation and by providing operational assistance to the general management team as requested. Respond to any general queries with varying levels of complexity from the teams and direct them to alternative information sources if appropriate. Provide close support for team member/s responsible for organising meetings and conferences Respond to frequent enquiries from managers, stakeholders, professionals and, less frequently, the general public, offer support and guidance including using written, verbal and face-to-face communication. Using empathy, tact, sensitivity and judgement to deal with all queries in a professional, confidential and sensitive manner, especially where there are barriers to understanding. Manage and deal with complex, sensitive, confidential and continuous information. Take accurate telephone messages, collect relevant information, and deal with difficult callers, including members of the media in a confident and friendly manner. Liaise with staff and managers over a range of issues. Provide diary management for the teams, including arranging meetings and booking appointments on request or based on precedent, giving apologies where appropriate and finding a suitable deputy. Prepare agendas from previous minutes, collate documents and meet deadlines, once agreed. Take notes when required and distribute after approval. Provide other administrative support to a variety of meetings when required. Proof-read documents for spelling, punctuation, format and grammar. Reformat documents as needed. Please see job description for more information