Programme duration 12 months plus 2 months for End Point Assessment (EPA)
Programme name Level 2 - Hospitality Team Member
Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better.
It was true when the first Starbucks opened in 1971, and it’s just as true today.
Our mission to inspire and nurture the human spirit – one person, one cup, and one neighbourhood at a time.
Today, with more than 32,000 stores in 80 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive to bring both our heritage and an exceptional experience to life.
Job description
Take your place at the heart of our community. At Starbucks, where your voice matters and your passion for customer service is brewed into everything we do. We’ve got an exciting opportunity for you to join us as an apprentice barista at our new store opening soon at Harlow Sainsburys! If you're welcoming, helpful and friendly with a desire to learn new skills then this could be the perfect role for you. Apply today to start your fantastic career at Starbucks!
Working in a Starbucks store is different from any other job. You’re creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers (getting to know their favourite drink), and with your fellow partners in store.
The best part about this role is that no two days are ever the same! Working in one of our dynamic stores, a typical day could include:
Supporting with store procedures including, opening or closing the store, cash handling, and safety and security
Supporting your fellow partners during periods of high volume to keep the store operating
Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
Supporting in creating the third place environment during each shift
Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
Maintaining a clean and organised workspace for your customers and partners
Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we’ll offer you a competitive starting salary (in line with the national living wage) and benefits that include:
28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
Free drinks and food when you’re on shift
Bean stock options for all partners (own part of Starbucks!)
Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
Life assurance
Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
A free 24/7 Employee Assistance Programme available to you and your family
Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners
Great long-term career opportunities in store and support centre
You can start an apprenticeship whether you’re starting your career or you want a change. You can have a previous qualification like a degree and still start an apprenticeship.
You will need:
A friendly, positive, hardworking approach to work.
To enjoy being busy as there is always something to do. You’ll jump from serving on the till, helping customers on the shop floor, completing important cleaning and stock rotation routines and more!
To be reliable as you will be an important part of a small team. Your colleagues and customers will depend upon you to do your best on each shift and not let the team down.
A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them. Rota’s are planned three weeks in advance and your commitments outside of work will be taken into consideration when planning your shifts.
Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability.
To become an apprentice, you must:
be 16 or over
not already be in full-time education
You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.
As an apprentice you’ll:
have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
learn and train for a specific job
get paid and receive holiday leave
get hands-on experience in a real job
study for at least 20% of your working hours
complete assessments during and at the end of your apprenticeship
be on a career path with lots of future potential