Job Title: Student Engagement Officer Location: Birmingham (onsite, 5 days a week) Pay Rate: £13.07 - £14.95 per hour holiday pay Hours: Full-time (37 hours per week, Wednesday to Sunday) Contract: Temporary (3 months, May-July) Are you passionate about supporting student success and available to work onsite in Birmingham? We are seeking a proactive Student Engagement Officer to provide essential support to Home and International students at a dynamic higher education institute. This role involves managing student attendance, supporting re-enrolment, maintaining records, and promoting student events. Key Responsibilities: Respond to student queries and provide timely support. Communicate changes such as timetable adjustments and class cancellations. Manage re-enrolment for progressing students and coordinate Staff-Student Committee meetings. Maintain attendance records in compliance with University and UKVI requirements. Regularly update student data in the management system (e.g. SITS). Organise student events and handle student letter requests. Ensure high-quality customer service and smooth student engagement processes. Ideal Candidate will have: Experience in customer service and admin in higher education. Knowledge of UKVI regulations and student funding (desirable) Strong communication, interpersonal, and IT skills. Self-motivated and able to work independently and in a team. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.