Company Description
Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.
Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.
Job Description
PURPOSE OF POSITION
To provide supportive functional assistance to all departments; interact with guests and members of the community.
KEY ROLES & RESPONSIBILITIES
* Manage and supervise all tasks of his/her staff
* Communicate with AFOM & FOM on all matters re: guest services & hotel operations
* Provide functional assistance and direction to all departments
* Cooperate, coordinate and communicate with other hotel departments as required
* Ensure guests receive prompt attention and personal recognition throughout the hotel
* Respond to guest needs and resolve related problems
* Ensure the highest guest satisfaction
* Coordinate between the section to ensure smooth operation
* Supervise and direct Rooms and Front Office personnel
* Inspect front of house and back of house regularly for cleanliness and orderliness
* Assist Guest Relations in greeting, rooming, and sending off guests
* Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff
* Provide input for Front Office meetings and conduct daily briefings
* Promote inter-hotel sales and in-house facilities
* Check billing instructions and monitor guest credit
* Analyse and approve discounts and rebates
* Analyse the rate variance report to ensure rooms revenue control
* Fully conversant with all hotel emergency procedures
* Ensure that front line staff complies with FIT marketing techniques and maximizes sales
* Is fully aware of the Credit Policy
* Take full responsibility of Front Office staff in absence of the FOM/AFOM
* Perform related duties and special projects assigned by FOM/AFOM
PERSONAL ATTRIBUTES
* Good organisational skills
* Good level of engagement with residents
* Ability to manage a multi-cultural workforce
* Excellent leadership & communication skills
* Display high levels of integrity, dedication and support for continuous improvement
* Flexible management style to meet the challenges of a changing work environment
* Good knowledge of the entire Front Office Operations
* Must be a self-starter, coach & mentor who can motivate the Team to perform their best
* Knowledge of Opera Property Management System preferred
Qualifications
QUALIFICATIONS
* Degree from School for Tourism & Hotel Management
EXPERIENCE
* Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level
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