Purpose of the Role We aim to create a compelling experience for our customers, which in turn means that they stay longer and return more often to our centres. This helps our retailers flourish by increasing footfall and spend. The purpose of the customer services assistant role is to deliver exceptional customer service. If you have an excellent customer-focused approach, a friendly and confident disposition with clear communication skills, we would like to hear from you. The role will suit candidates who enjoy working independently at a customer service desk and being mobile around the centre, assisting with directions and general enquiries from our customers. At The Metrocentre, we recognise that the growth and success of our company is dependent on the people we employ and the way they are developed and grow within our organisation. Key Responsibilities As customer services assistant, your daily activities will include: Deliver outstanding customer service to all visitors, colleagues, and retail partners. Maintain customer service standards of the centre. Be the first point of contact for customer complaints. Maintain a smart and well-groomed appearance according to the company uniform policy. Take pride in the centre and help maintain its high standards in all areas of your work. Undertake any other reasonable duties as required to meet the needs of the business. Promote gift card sales and revenue generation. Promote sales of the centre fun buggies to guests. Proactively engage with customers. Handle cash and card transactions. Ensure the safety and wellbeing of our customers. Skills, Knowledge and Experience Person specification: Flexible individual with an ability to work well with others and deliver results under pressure. Strong interpersonal skills and ability to integrate within a team. Pragmatic approach and sense of teamwork. Ability to manage and prioritise own and centre-specific work to meet targets and deadlines. Working Hours: 20 hours per week, over 5 days, between Monday-Sunday. Shifts include evenings, weekends, and bank holidays, varying between 8.30am - 9.30pm. Salary: £11.65 per hour Please see our Benefits Booklet for more information.