About Us SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life. Please note this role is hybrid with three days in our Penrith Offices and two from home. About The Role As an SFG20 Customer Success Executive, you'll play a vital role in connecting our company with our valued clients. This is an initial 6-month fixed-term contract, but there's a great chance it could become a permanent position. You'll work closely with the SFG20 team to boost sales, ensure customers are happy, and keep things running smoothly. Day-to-day, you'll handle a wide range of tasks, from providing top-notch customer service to managing client accounts and helping the sales team. If you're proactive, a great communicator, and super organised, we want to hear from you. This role offers the chance to develop your skills in a fast-paced and supportive team, with the potential for a long-term career with us. In this role, you'll be responsible for: Responding to queries by telephone and email from clients, providing advice and direction as appropriate Proactively providing first call resolution wherever possible Liaising with clients regarding their SFG20 licence Daily processing of SFG20 orders received including invoicing and direct debits Account administration in the Business Central accounting system database Support on monthly renewals creating renewal opportunities on CRM and liaising with clients for PO’s Support on Credit Control Collation of monthly statistical data on sales and invoicing, payments and direct debits A clear understanding of the basic functionality within the software to assist clients with general help and guidance Day to day account administration within the CRM system (Customer Relationship Management) including updating subscription information Identifying improvements to ensure efficient and effective procedures are in place Ensuring all SFG20 procedures are updated to retain ISO 9001 compliance Providing general administrative and support duties to the SFG20 sales team About You Demonstrable experience in a customer service / business administration role. Good working knowledge of Microsoft Office applications i.e. Word, Excel & Outlook. A strong team player with a collaborative approach, working together to improve overall customer satisfaction. Excellent written, and verbal communication skills. Strong attention to detail and respect for confidentiality Ability to work at pace and prioritise tasks efficiently Desirable Advanced skills with Microsoft Office Applications Experience with CRM/ ticketing system such as HubSpot Additional Information All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Our Benefits: 26 days holiday Bank holidays buy up to 5 days Private Medical insurance with BUPA Remote/Hybrid first policy Employee Assistance programme with WeCare Enhanced statutory payments Gym Discounts and more Equal opportunities for everyone Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work. We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If there’s anything we can do to accommodate your specific situation, please let us know.