The role of the Customer Liaison Officer is to assist with the smooth running and progress of projects, building and maintaining positive relationships between the customers, sub-contractors, client representatives and the Everwarm team members. The role will be based from a local site compound.,
* This is a field-based role, must hold a UK driving licence.
* Travel throughout central belt and beyond,occasional overnight stays.
* The first point of contact for customers receiving planned works to their local authority/housing association.
* Liaise with customers, in their homes todiscuss their specific circumstances and create household profiles to assist the delivery of planned works.
* Keep all lines of communication open between all parties to ensure the smooth running of works.
* Maintain up to date written records and reports on project progress.
* Minimise and manage complaints.
* Assist the site team to organise sequence of works.
* Carry out written and photographic condition surveys of properties.
Must have a UK driving licence.
* Lone working confidence.
* Industry knowledge (desirable not essential).
* Able to communicate effectively, orally and in writing.
* Exceptional customer service skills with an empathetic and understanding manner.
* The ability to build and maintain strong relationships.
* Exceptional time management skills with the ability to adapt quickly to changing priorities.
* Ability to manage own workload.
* Must be self-motivated, proactive, able to work alone/as part of a field team.
* Working knowledge of Office 365 packages including Word, Excel, PowerPoint Outlook, Teams etc.
* Clear focus of quality of service.
* Disclosure Check
* Flexible Approach
At Everwarm, excellence is not just an expectation; it's our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We're currently seeking a Customer Liaison Officer who shares our commitment to quality, service, and environmental improvement., Don't miss out on this opportunity to be part of a company that is making a real difference in the UK. Apply today to take the next step in your career with Everwarm.
Salary - £26,000 per annum
* 40 hours per week (Monday to Friday)
* Small van & fuel card for business use
* Pension scheme via pension salary exchange
* Life assurance
* 32 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure!)
* Employee assistance programme with 24 hours telephone and online access
* Generous recommend a friend scheme.
* Sureserve Group Legends scheme, with a reward for the ultimate legend!
* Employee engagement events to bring together colleagues and families.
* Access to flexible benefits scheme (including bike to work scheme, healthcare cash plan).
At Everwarm, we're deeply invested in fostering a culture of diversity, equality, and inclusion. We believe in nurturing talent at every level, providing a supportive environment where every team member can thrive. Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.