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About Us
Join Crowne Plaza, one of the largest and best-loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both. We've thoughtfully designed our spaces to encourage, support, and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels, you'll find a team who are people-first, professional, and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate, you'll feel at home and excel at Crowne Plaza.
Your Day to Day
We like to lead from the front. So, we're looking for a Nights Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries, and suggestions.
Every day is different at IHG, but you'll mostly be:
• Leading the way - managing guest experiences, team performance, and hotel operations
• Prioritising workload and ensuring your team delivers authentic, memorable experiences
• Developing your team's skills to drive results that positively impact hotel performance
• Having authentic conversations with guests to resolve issues, queries, or concerns
• Being the first point of contact for any critical emergency situations.
What We Need From You
• 2 years' front desk/guest service leader experience
• Must be fluent in spoken and written English
• Basic mathematics skills
• Excellent communication, problem-solving, reasoning, and motivational skills
• Long periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera is beneficial
• Willingness to work nights and weekends.
What We Offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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