If you're passionate about IT and eager to take on a challenging yet rewarding role, we have an exciting opportunity for you XEPOS, a leading provider of innovative point-of-sale solutions, has partnered with Baltic Apprenticeships to find an IT Apprentice to join their dynamic team in Birmingham. In this apprenticeship, youll play a key role in providing vital technical support to both customers and internal staff. This is your chance to launch a career in IT while working with cutting-edge technologies at XEPOS, known for delivering state-of-the-art POS systems to a wide range of industries. Your responsibilities will include engaging with customers via phone, live chat, and email to understand and resolve technical issues related to hardware, software, and networking. Partnering with Baltic Apprenticeships, this role provides a unique opportunity to grow alongside experienced professionals, gain invaluable hands-on experience, and earn an industry-recognised qualification. Its the perfect way to kickstart your IT career with one of the most innovative companies in the industry In this role, youll work towards your Level 3 IT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Resolving technical issues regarding customers' hardware, software, and networking Complete first line and second line support tasks - both internal and external utilising the internal ticketing system Take responsibility of customers issues and ensure they are fixed within a relevant time scale following service level agreements Communicate effectively with customers using the phone, live chat and email Support with password management and resets for internal staff Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Monday - Friday 9:00 AM - 5:00 PM £14,000 Per annum 20 Days holiday bank holidays Standard Pension Scheme Desired Qualities, Skills and Knowledge: Have a passion for IT Knowledge of general networking and IP addressing Basic knowledge of SQL and databases An understanding of operating systems and troubleshooting problems with Windows 7 to 10 is beneficial Strong communication skills Ability to work both independently and in a team GCSE Grade 4 in Maths and 5 in English Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.