Job summary NHSBSA Digital directive has a number of IT services that it develops and supports, both digital and classic in nature. As a Developer your role is to provide a specialist development experience and knowledge across a range of IT skills underpinned by theory to actively develop new services and will include some or all of the following activities: Software Design and Development, 2nd/3rd Line support Manual and automated Testing, Cloud deployment platforms and techniques, Database design, Implementation and support Continuous improvement and lifecycle management What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Access to a wide range of benefits and high street discounts Main duties of the job Specialist skills Evaluating, analysing, and interpreting complex information and requirements to inform development of applications and services. Applying appropriate methods and procedures for the full development lifecycle in accordance with standards and customer needs. Designing, developing and delivering features and benefits for new and existing services. Oversees effective running of bespoke services, 3 rd party applications and configurable of the shelf products (CoTS) and services,providing advice and guidance to support resolution of problems and major incidents. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancement. Proactively engaging to support the on-going development of your own skills and knowledge. Communicating complex information effectively across a variety of people and levels of understanding, to influence, negotiate and secure value based outcomes. Planning your own work to achieve agreed objectives, prioritising multiple and conflicting deliverables, escalating as appropriate. Leading, participating and contributing to quality assurance reviews of work through a variety of approaches. Regularly horizon scans to keep abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives. Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow. As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work. We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more. Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you. We are people connected to care. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year Contract Permanent Working pattern Full-time, Flexible working Reference number 914-BSA4810-NS-A Job locations Stella House Goldcrest way, Newburn Riverside Newcastle Upon Tyne NE15 8NY Job description Job responsibilities In this role, you are accountable for Specialist skills Evaluating, analysing, and interpreting complex information and requirements to inform development of applications and services, providing options to support a range of solutions. Applying appropriate methods and procedures throughout the full development lifecycle in accordance with IT standards and customer requirements. Designing, developing and delivering features and benefits for new and existing services that provide business value. Oversees effective running of bespoke services, third-party applications and configurable of the shelf products (CoTS) and services, providing advice and guidance to other teams to support resolution of problems and major incidents. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet changing needs. Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice. Communicating complex information effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences, to influence, negotiate and secure value based outcomes for the delivery of services. Planning your own work to achieve agreed objectives, prioritising multiple and sometimes conflicting deliverables, escalating as appropriate, any issues which may impact deadlines. Leading, participating and contributing to quality assurance reviews of your and others work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities of practice. Regularly horizon scans to keep abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives. Staff Support relevant recruitment and selection in line with organisational processes. Mentor and coach other team members, and apprentices to enable the on-going personal development and growth of skills within the team. Co-ordinates work other team members in line with agreed delivery of services Financial Management Maintain an awareness of financial and personal implications in the use of a range of resources. Contribute to and prepare proposals for change including producing necessary estimates, mandates and business cases within the technology department. Relationship Management Identifying opportunities and engaging in partnership working with other individuals, groups and agencies. Effectively engage and collaborate across multiple disciplines to ensure consistent approaches, methods, standards, and patterns are holistically applied. Information Management Maintaining an awareness of agreed service levels, KPI's and standards within team, reviewing own performance and adapt own approach to maximise the delivery to support and meet agreed standards. Monitoring and reporting on a number of areas including agreed service levels, KPI's and standards within team, generating reports to agreed frequency, methods and processes. Job description Job responsibilities In this role, you are accountable for Specialist skills Evaluating, analysing, and interpreting complex information and requirements to inform development of applications and services, providing options to support a range of solutions. Applying appropriate methods and procedures throughout the full development lifecycle in accordance with IT standards and customer requirements. Designing, developing and delivering features and benefits for new and existing services that provide business value. Oversees effective running of bespoke services, third-party applications and configurable of the shelf products (CoTS) and services, providing advice and guidance to other teams to support resolution of problems and major incidents. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet changing needs. Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice. Communicating complex information effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences, to influence, negotiate and secure value based outcomes for the delivery of services. Planning your own work to achieve agreed objectives, prioritising multiple and sometimes conflicting deliverables, escalating as appropriate, any issues which may impact deadlines. Leading, participating and contributing to quality assurance reviews of your and others work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities of practice. Regularly horizon scans to keep abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives. Staff Support relevant recruitment and selection in line with organisational processes. Mentor and coach other team members, and apprentices to enable the on-going personal development and growth of skills within the team. Co-ordinates work other team members in line with agreed delivery of services Financial Management Maintain an awareness of financial and personal implications in the use of a range of resources. Contribute to and prepare proposals for change including producing necessary estimates, mandates and business cases within the technology department. Relationship Management Identifying opportunities and engaging in partnership working with other individuals, groups and agencies. Effectively engage and collaborate across multiple disciplines to ensure consistent approaches, methods, standards, and patterns are holistically applied. Information Management Maintaining an awareness of agreed service levels, KPI's and standards within team, reviewing own performance and adapt own approach to maximise the delivery to support and meet agreed standards. Monitoring and reporting on a number of areas including agreed service levels, KPI's and standards within team, generating reports to agreed frequency, methods and processes. Person Specification Personal Qualities, Knowledge and Skills Essential Working collaboratively within a multi-disciplinary team setting, both internal and externally. Management of own work including individual tasks, whilst maintaining team deliverables Pro-active approach to self-learning and continuous professional development Specialist knowledge consistent with attainment of degree level IT qualification Business change and rationalisation of systems processes and services Analysis of requirements, design and development of applications to meet business needs. Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Use of version control systems such as Github/Gitlab, SVN Desirable Awareness of digital channel shift and approaches Knowledge of design principles (Object oriented design; common design patterns; responsive web design; security by design; government service design) Experience Essential Performing a range of varied work activities in a range of structured and unstructured environments. Software development lifecycle, including but not limited to developing code based applications, quality assurance and test processes, and supporting in a 2nd/3rd line environment One or more of the following frameworks: Waterfall, Agile, Java/Spring, Node.js/Express, AWS Lambda, HTML/ CSS/ JavaScript and SQL Communicating complex technical information easily to both technical and non-technical people Mentoring, coaching and sharing best practice with a range of staff. Rapidly absorbing complex technical and business information to learn new technologies keep skills up to date and adapt to change. Identifying risks and escalating them as appropriate. Writing and maintaining system documentation. Developing and maintaining clean, production ready code across a variety of programming languages and frameworks. Presenting work at user groups and conferences Meeting strict service requirements (KPIs, SLAs, OLAs) Desirable Developing or supporting large scale or highly critical services Upgrading, converting, modernising or digitising applications/services. Identifying, assessing and managing risk. Knowledge of SQL and its use in one or more DBMS (Oracle, PostgreSQL, SQL Server, DB2). Front-end web development skills Qualifications Essential Degree calibre with relevant in-depth knowledge of the subject matter or relevant experience of the subject matter Desirable Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB etc) Person Specification Personal Qualities, Knowledge and Skills Essential Working collaboratively within a multi-disciplinary team setting, both internal and externally. Management of own work including individual tasks, whilst maintaining team deliverables Pro-active approach to self-learning and continuous professional development Specialist knowledge consistent with attainment of degree level IT qualification Business change and rationalisation of systems processes and services Analysis of requirements, design and development of applications to meet business needs. Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Use of version control systems such as Github/Gitlab, SVN Desirable Awareness of digital channel shift and approaches Knowledge of design principles (Object oriented design; common design patterns; responsive web design; security by design; government service design) Experience Essential Performing a range of varied work activities in a range of structured and unstructured environments. Software development lifecycle, including but not limited to developing code based applications, quality assurance and test processes, and supporting in a 2nd/3rd line environment One or more of the following frameworks: Waterfall, Agile, Java/Spring, Node.js/Express, AWS Lambda, HTML/ CSS/ JavaScript and SQL Communicating complex technical information easily to both technical and non-technical people Mentoring, coaching and sharing best practice with a range of staff. Rapidly absorbing complex technical and business information to learn new technologies keep skills up to date and adapt to change. Identifying risks and escalating them as appropriate. Writing and maintaining system documentation. Developing and maintaining clean, production ready code across a variety of programming languages and frameworks. Presenting work at user groups and conferences Meeting strict service requirements (KPIs, SLAs, OLAs) Desirable Developing or supporting large scale or highly critical services Upgrading, converting, modernising or digitising applications/services. Identifying, assessing and managing risk. Knowledge of SQL and its use in one or more DBMS (Oracle, PostgreSQL, SQL Server, DB2). Front-end web development skills Qualifications Essential Degree calibre with relevant in-depth knowledge of the subject matter or relevant experience of the subject matter Desirable Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB etc) Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name NHS Business Services Authority Address Stella House Goldcrest way, Newburn Riverside Newcastle Upon Tyne NE15 8NY Employer's website https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)