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Credit Control Officer, Portsmouth, Hampshire
Client: Qualserv Consulting
Location: Portsmouth, Hampshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 7
Posted: 10.02.2025
Expiry Date: 27.03.2025
Job Description:
Credit Control Officer
6 Month contract
Based in Portsmouth - Onsite
£17.46 PH (37 hours PW) Inside IR35, VIA Umbrella
What is the role?
* Reporting to the Accounts Receivable Team Leader, the main responsibilities of the role are to ensure that income billed to customers through the sundry debtor ledger is collected on a timely basis and that queries are pursued and monitored to ensure prompt resolution.
* You will be part of a team of 8 working on the collection of income billed through the sundry debtors ledger, which could be invoices raised for a wide range of different services, such as licensing fees, commercial rents, hire of school facilities, professional fees, or a variety of different service charges.
Key activities:
* Ensuring that outstanding monies owed to PCC from our external customers are paid on time and to agreed payment terms.
* Pursuing and monitoring customer queries to make certain they are resolved as promptly as possible, which may involve liaising with other teams as well as external customers.
* Managing your own area of accounts, monitoring aged debt reports, and corresponding with customers to maximize the collection of payment for current and overdue bills. This may involve negotiating and making recommendations on how best to recover or manage outstanding debts.
Working together to shape the great waterfront city:
* Accurately recording customer billing information onto the computerised recording system.
* Taking payment over the telephone.
* Producing monthly reports.
Who is the person?
You will need:
* A proven track record in credit control and collections work.
* An up-to-date working knowledge of credit control and collections.
* An understanding of financial billing and invoicing procedures.
* Basic accounting skills and the ability to reconcile customer accounts.
* Confidence with IT, including Microsoft Office and Accounts Receivable packages, and a willingness to use the latest technology.
* Experience with accounts receivable packages; knowledge of Oracle accounts receivable would be an advantage.
* A sound understanding of how the requirement for Data Protection applies to Credit Control.
* Excellent interpersonal skills and the ability to communicate effectively with a wide range of internal and external customers.
* A confident and assertive telephone manner with a professional approach.
* Ability to communicate effectively with various types of customers, including individuals and organizations.
* Excellent written skills to enable effective communication via letters and emails.
* Strong negotiation skills and the ability to resolve challenging or difficult cases to ensure the best possible outcome for PCC and the customer.
* A willingness to work in the best interest of the team and develop your role within it.
* The ability to prioritize your own workload and respond to changing priorities.
Due to high demand, we are only able to respond to applications that meet the required criteria.
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