Job Description
We are currently seeking a Client Account Manager (previously known as Key Account Manager) to join our Client Services team at our Corby Geddington road site.
As Client Account Manager you will provide excellent client service across all business streams, whilst proposing cost saving and business improvement initiatives and best practice.
This is a full time, permanent position working any 5 from 7, 9am to 5.30pm (37.5 hours per week) offering a competitive salary and the opportunity to work with a market leader.
Job responsibilities of Client Account Manager include:
1. Dashboard - check, update and commentary
2. A1 Recovery - collation of data and issue
3. Weekly & period client reporting - monitoring if checked and published on time
4. Internal corporate reporting
5. Weekly Budget Report and Activity Reporting
6. Period Invoices (creation, issue and payments)
7. Period Finance Pack & Presentation
8. Cost Per Item analysis and update
9. iForce Auctions sales report - issue and payment
10. P2 and P8 re-forecast - adjusting activities, disposal and consumable costs, co-ordination of the process
11. Disposal invoices - checking, querying, passing for PO and payment
12. KPIs - yearly review / service variation and weekly / period monitoring + reporting
13. Monitoring suppliers inspection process and movements
14. Monitoring disposal sortation process and addressing any new waste streams identified
15. Monitoring Direct Dispatch Process
16. Monitoring Supplier Requested Disposal Process
17. Queries and Enquiries (types: Stock Reconciliation, Customer Care, Supply Chain, Carrier, Suppliers, Disposal / Waste Legal, iForce Auctions, transport, internal operational and commercial)
18. Monitoring QC Inspection, work wear recovery, radiators, longs and other standard reworks
19. Additional Activities - extractions, warehouse damages, QA reworks, end of line clearance and other references - liaising with Screwfix, setting up process, system and receiving parameters, issuing brief to operation and admin team, monitoring progress, reporting results
20. Analysis of stock holding (monitoring slow movers and dwell on all 4 x dispositions, addressing issues with ageing pockets of stock, analysis of volumes in versus out)
21. KAL / additional reworks - quotes, briefs and charges
22. Weekly & period reviews
23. Quarterly Disposal Reviews
24. QA Team visits and requests
25. Ad-hoc client & supplier visits
26. Upload of new lines
27. Upload of old lines - update of prices, line locations, 2 Man flag and other parameters
28. Changes to RTV agreements
29. Set up of QC inspection and maintenance of client set up on ReSCU
30. 1-2-1s and Performance Reviews with Account Executive
31. Team Objective Setting and Review
32. Team meetings and briefings
33. Team support on suppliers issues and query resolution
34. Admin / office processes - review, monitoring, changing if required
35. Project work - tasks within projects (internal and external)
36. System developments and testing
37. Organic growth - analysis of potential recovery options, coordination of new processes (i.e. power tools breakdown, A2-Upgrade), introduction of new suppliers inspections and rework processes
Qualifications
To apply for the role of Client Account Manager you will possess the following skills, experiences and qualifications:
38. Previous experience in a similar role is essential
39. Knowledge of the logistics/warehousing industry
40. Excellent customer service skills
41. Ability to communicate with stakeholders of all levels
42. Previous experience managing a team
43. Strong IT and administrative skills including the use of Excel and WMS to produce reports and data analysis
44. Commercial acumen
45. Ability to influence at a senior level
46. Strong communication skills both written and verbal
Additional Information
As part of our drive to make iForce great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
47. Annual Leave – Competitive holiday entitlement of 20 days + 8 bank holidays
48. Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 3% employer
49. Life Assurance - x 2 your annual salary
50. Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
51. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
52. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
53. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!