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Job Description
What's in it for you
* 20% Colleague discount on most things from furniture, fashion and food.
* A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development.
* Attractive annual bonus, based on company performance and personal objectives.
* 29 days holiday including bank holidays!
* Amazing perks and discounts via our M&S Choices website.
* Charity Volunteer Day - A paid day away from work to support your chosen charity.
* A very generous Defined Contribution Pension Scheme and Life Assurance.
* Access to a fantastic range of wellbeing support.
What you'll do
Your key accountabilities will include:
* Driving a selling culture within your team.
* Raising performance and capability of the team to support developing internal talent.
* Utilising data to support operational decisions.
* Implementing a continuous improvement mentality within the team.
* Energising your team to deliver first-class customer service.
Who you are
Your skills and experience will include:
* A proven leadership track record.
* Being digitally confident.
* Comfortable having difficult conversations.
* Ability to juggle multiple priorities.
* Demonstrate flexibility and resourcefulness.
Purpose
* Support the growth and profitability of the store.
* Role model great customer service.
* Recruit and develop great talent.
* Ensure colleagues are motivated.
* Support the store to trade safely and legally.
* Support visual merchandising updates.
Key Accountabilities
* Drive profitability and sales for their area.
* Support the delivery of the business transformation plan.
* Deliver great standards and service.
* Create the right culture.
* Deliver operational excellence.
* Maintain a safe and legal store environment.
Technical Skills/Experience
* Ability to lead a team.
* Good understanding of processes and systems.
* Uses data to identify opportunities.
* Good working knowledge of VM principles.
* Good level of digital capability.
* Knowledge of legal requirements.
* Good communicator and listener.
* Ability to plan and review.
* Ability to build relationships.
Key Leadership Capabilities
* Successfully embeds change.
* Takes ownership and accountability.
* Coaches colleagues to accelerate performance.
* Uses customer feedback to guide work.
* Collaborates with colleagues across the business.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* Regional Leadership
* BIG
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