Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Client Success Manager to join our ever evolving EMEA Commercial team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Customer Experience Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together. About the role As a Client Success Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery What you'll own • Ensure a positive and consistent relationship for one or more assigned clients • Serve as primary point of contact to support problem resolution and ensure client retention • Develop strong working relationships with assigned clients and Worldpay resources • Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts What you bring • The ability to establish and maintain effective working relationships, both internally as well as externally • Organizational and time management skills • Broad knowledge of Worldpay products and related services • A strong aptitude to provide analytical skills and solve problems • Prior banking or finance related experiences a plus Curious – You ask the right questions, listening and learning to get better every day. Empowered – You use our initiative, taking calculated and thoughtful risks to progress. Accountable – You never standing still, never settle. You work at pace to achieve your goals. What makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. LICW Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. pridepass