Fitness Instructor
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Spa and Health Club Team at the exclusive Culloden Estate & Spa.
Under the leadership of our Spa Manager, Judith Hogg, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends to cover the variety of classes available to our guests and members. Typical shift patterns are 8am to 4pm and 9am to 5pm.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. For further details about our employee benefits click here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html.
Hastings Hotels is an equal opportunities employer.
About the role
To be responsible for delivering fitness instruction and guidance for the greatest enjoyment of the guests and maximum profit contribution to the hotel.
* To organise and conduct regular and various exercise classes and fitness assessments.
* To develop and organise a range of leisure pursuits to maximise customer expectations.
* To provide the highest standards of service to guests, ensuring all guests' needs and expectations are met.
* To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
* To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
* To maintain the security of stock areas at all times, immediately reporting any breaches.
* To maintain the presentation of the Spa Active area in accordance with Hastings standards.
* To comply with all health, safety and hygiene policies and procedures.
* To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Manager on duty.
* To ensure all guest enquiries are handled efficiently and effectively.
* To assist with monitoring and maintenance of leisure plant, fixtures and facilities.
* Any other duties as required by management.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
* Good communication and basic numeracy skills
* Smart well-groomed appearance is essential
* A right to work within the United Kingdom
* Must be educated to GCSE standard or the equivalent with grades A-C in English and Maths
* Must have NVQ level 2 or equivalent in Fitness Instructing
* Must have previous experience in the gym, fitness, and/or leisure industry
Desired Criteria
* Prior experience providing exceptional guest experiences in a high-quality establishment.
Skills you'll need
* Customer Relationship Management
* Exceptional Customer Service Skills
* Cleaning Skills
* Communication
* Developing People
* Coaching
* Devising and Delivering Training
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