Description The Role Claims advocacy – Client Responsibility Ensuring that claims outcomes for Financial Solutions clients meet or exceed expectation through; Providing advocacy work across the broad spectrum of Financial Solution products with a particular focus on terrorism and political violence claims Notification to Insurers / Reinsurers on receipt of a new claim advice, responding where required and providing advice to Clients, as appropriate Manage and resolve Client / Carrier / internal day-to-day queries seeking assistance as required from FS Head of Claims and or colleagues Work to ensure timely delivery of Key Client Outcomes Work with external parties to include Loss Adjusters and Solicitors to ensure timely delivery of Key Client Outcomes Communicate effectively with Brokers to ensure that they chase up market related issues and outstanding broking without delay Negotiate and drive forward claim settlements with Insurers / Reinsurers, based on technical and market knowledge Ensure the secure, efficient and auditable handling of Client monies Manage process of client service delivery, adhering to standardised Group policies and procedures and to agreed service standards Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements Understand the Client’s business and their requirements Building constructive Client and 3rd party relationships, including but not limited to Client / Carrier relationship meetings Providing oversight and monitoring of Claims Handlers Ad hoc technical & service support to the Claims Handler Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU Contribution to a continual improvement culture Provide input to and reference the Willis Quality Index, as appropriate and required Support Sales and/or Placement team in conjunction with other Claims Advocates by producing accurate and updated claim and/or renewal information