SENIOR LEVEL OPPORTUNITY RELOCATION CONSIDERED
We are proud to partner with an exceptional hospitality group renowned across the UK for their innovative HOTELS, RESTAURANTS, VENUES, BARS, and EVENT SPACES.
We are looking for an experienced and ambitious Head of Customer Experience to lead and elevate the guest journey across multiple locations. If you have a strong background in customer experience, strategy implementation, and team leadership, this could be the perfect next step in your career.
The Head Of Customer Experience
1. LEADERSHIP: Inspire, mentor, and develop a high-performing CUSTOMER EXPERIENCE team.
2. GUEST EXPERIENCE: Manage escalations, analyze feedback, and drive continuous improvement.
3. STRATEGY and PLANNING: Implement initiatives to enhance service and satisfaction.
4. TEAM MANAGEMENT: Recruit, train, and develop teams to deliver exceptional service.
5. PERFORMANCE and QUALITY: Optimize processes for efficiency and excellence.
6. STAKEHOLDER ENGAGEMENT: Collaborate with internal and external partners to enhance CUSTOMER EXPERIENCE.
7. COMPLIANCE: Ensure adherence to legal and industry standards.
About You
1. Strong LEADERSHIP and ORGANIZATIONAL skills, with the ability to multitask.
2. Proven EXPERIENCE IN CUSTOMER EXPERIENCE MANAGEMENT, ideally in HOSPITALITY.
3. Commercially aware, with a STRATEGIC mindset.
4. Driven, adaptable, and confident in handling challenges.
5. Passionate about delivering OUTSTANDING GUEST EXPERIENCES.
If this sounds like you, get in touch! Send your CV to STUART HILLS or call 790 for a confidential chat.
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