Client Relationships Administrator £26k Permanent Ystrad Mynach (Group Role) The Customer Service Administrator will partner with the field sales team to serve the customer and ensure their journey is as seamless as possible. They must build and maintain effective working relationships with customers, the sales team and internal stakeholders. Strong attention to detail and the ability to spot an opportunity to maximise business sales. Main Role and Responsibilities Acts as a liaison between Sales, Onboarding and Fulfilment, Credentialing, Supply Chain, Finance and Operations teams providing a single point of contact for all sales and logistics related processes Raising shipping documentation; creating and completing commercial invoices and packing lists Monitoring stock vs customer orders to ensure on-time delivery to customers; updating and sharing stock reports Record and escalate customer complaints through the appropriate channels Represent Customer Services in production meetings Strong ability regarding database administration to ensure client records are up to date and accurate Providing customer service in a multi-channel environment i.e. phone, online, web services, video chat Occasional requirement for client visits to support sales to relay internal commitments Responsible for arranging internal client meetings Be a direct point of contact for the customer, including the handling of incoming customer queries & account development. Ensure the smooth transition of new and existing projects by contacting clients and liaising with internal teams within the Company Skills and Attributes Self-disciplined, reliable and capable of working to set time frames Experience of working within manufacturing environment in particular experience within logistics Understand KPIs and how they are to be met. This role requires excellent communication skills with experience in maintaining client relationships. Excellent written and verbal communication skills The ability to work in a high-pressured and fast environment, with the ability to think on your feet Ability to plan and manage resources Experience of using CRM systems Previous experience working in a B2B environment with high value corporate clients. Being autonomous, with responsibility for your own workload