Detailed job description
and main responsibilities
Booking & Scheduling
1. The post-holder will be responsible for ensuring that elective theatre lists are compiled and updated on iCS (or any other Trustsystems) and reviewed/signed off by the relevant surgical teams/General Management.
2. Contact patients offering them a choice of admission dates and agree with them the date of admission in line with the Patient Access Policy.
3. Create a waiting list entry for patients requiring admission.
4. To ensure correct OPC code is used for waiting list entries.
5. Schedule patient appointments ensuring patients are fully booked on iCS and ensure a confirmation letter is sent or that patients are telephoned if booking at short-notice.
6. Responsible for booking patients in chronological order or in order of clinical urgency.
7. Lead responsibility for booking procedures ensuring that theatre capacity is proactively and efficiently utilised.
8. Book HDU and ITU beds according to the nature of procedure or if requested by Surgical team
9. Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer MDT Co-ordinators to ensure that these are scheduled appropriately within the cancer pathway targets.
10. Book new appointments for Pre-operative assessment (POA) at least two weeks before surgery, ensuring that capacity is proactively and efficiently used and patients booked in advance of surgery.
11. Book Covid swab appointments three days before surgery.
12. Ensure that any instructions that have been communicated from the pre-operative assessment are actioned.
13. Re-book patients in line with the 28 day cancellation breach date guidelines if cancelled on the day by hospital.
14. Liaison with other specialties, plastics, cardiology etc., for the scheduling of complex multi surgeon cases.
15. Ensure impact of the scheduling utilisation and case mix is understood and integrated into the capacity planning process.
16. To keep up to date account of consultant and team leave and positively confirm list status six weeks in advance.
Waiting list Management and Validation
17. Proactively manage the elective patient pathways to avoid breach targets and take steps to resolve any issues e.g. 28 day cancelled operations.
18. Fully understand 18 weeks referral to treatment (RTT) rules and use them to manage all elective patient journeys.
19. Lead responsibility to identify and report any issues to the relevant manager which compromise delivery of the 18.week RTT pathway, e.g. lack of capacity either for surgery or POA.
20. To understand cancer and diagnostics targets and how it relates to scheduling of patients.
To view the main responsibility, please see the attached the Job Description and Person Specification
Person specification
Education/ Qualifications
Essential criteria
21. •NVQ 4 in customer care or equivalent qualification or experience
Knowledge & Experience
Essential criteria
22. •Experience in a patient/customer facing role •NHS experience •Understanding of confidentiality and data protection act •Knowledge of booking patient appointments data recording system •Knowledge of RTT pathways and targets •Accurate data entry and keyboard skills •Knowledge of Microsoft Office
Skills, Abilities and Attributes
Essential criteria
23. •Ability to type to a reasonable speed to achieve at least 30 words per minute •Strong IT skills •Excellent communication and interpersonal skills, including a good telephone manner •Ability to prioritise workload and work on own initiative. •Excellent organisational and numerical skills •Excellent verbal and written communication skills •Ability to prioritise work and approach new tasks flexibly •Problem solving skills •Ability to demonstrate a polite and sympathetic manner to patients and staff •Ability to work as an effective team member and without supervision as necessary •Ability to prepare clear and accurate information •Ability to work effectively in a stressful and pressurised environment. •Attention to detail and accuracy •Good time management skills •Flexible and adaptable and a positive approach to change •Punctual and well presented •Able to learn new skills
HEART VALUES
Essential criteria
24. Demonstrate commitment to Trust HEART values – Honesty, Equity, Accountability, Respect, and Teamwork.