What’s the role? The Investor Services analyst is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast-paced, deadline driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams. What you’ll be doing Preparation of daily and weekly controls related to investor instructions Maintenance of the investor register, including update of investor static data (e.g: bank details, contact details) Production of investor level reporting for internal stakeholders and external clients, Cash flow monitoring and reconciliation: Source of funds (validate incoming payments from investors including detection of receipts from 3rd parties), Late receipt monitoring: follow up on outstanding capital call payments and associated reporting and reconciliation, Ensure queries are acknowledged and responded to in a timely manner, including direct interaction with clients and or investors. Review and process investor on-boarding documentation (Subscription, Tax, and AML documentation) Disseminate fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms Prepare capital distributions payments across various client accounts Assist in the preparation of audit packs for review by management review prior to providing to internal and external examinations, Ensure adherence to all established SLA’s, procedures and controls, Ensure timely escalation of issues to management Collaborate closely with other departments in UK, Jersey, Luxembourg & US - Client Services locations. The ideal background for this role: University degree or equivalent, At least 12 months experience in a Financial Services business (desirable) Knowledge of Real Estate and Private Equity funds and associated regulatory requirements Excellent level of English, both verbal and written. Additional languages considered an advantage, Comfortable working to tight deadlines, Good analytical skills with attention to detail, Excellent interpersonal and communication skills, Excellent organization skills, Team player, client focused and highly motivated to join a dynamic team working in a fast-paced environment. Role Location/Hybrid Schedule This role can be based in our Southampton office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual’s preferences and circumstances.