Role: Projects Engineer Location: Loughborough (Hybrid) Salary: £35,000 - £45,000 DoE Summary: An exciting opportunity has emerged for a skilled Projects Engineer to join a growing Software House in Loughborough. This role involves providing high-level technical support, managing complex cases, and delivering a variety of IT infrastructure projects, including cloud migrations and on-premise to Azure transitions. If you're an experienced engineer with a background in 3rd Line Support looking for your next challenge, this is a great opportunity to develop your skills further and work closely with a range of projects. This hybrid role offers a mix of office-based and remote working, with flexibility to suit your needs. The Company: Join a well-established and fast-growing software house that values a family-oriented culture while offering the capacity and client range of a larger firm. The company provides excellent training and development opportunities, with exposure to diverse projects. The Role: As a Senior member of their technical team, you will act as an escalation point for junior engineers, handle challenging support cases, and deliver projects end-to-end. You'll be involved in infrastructure management, network troubleshooting, and cloud-based projects. You will be expected to maintain excellent communication with clients, ensuring that services meet the required KPIs and SLAs. Your responsibilities will include: Managing service tickets, including troubleshooting complex issues and providing solutions. Delivering infrastructure projects, such as O365 migrations and on-prem to Azure transitions. Acting as a technical escalation point for junior team members. Building and maintaining client relationships by managing long-term accounts. Ensuring all work is documented and meets quality standards. Collaborating with the project management team to ensure successful project delivery. Skills & Experience Required: Experience with Microsoft 365, Azure, Intune, and SharePoint. Strong knowledge of VMware and network infrastructure. Familiarity with PowerShell scripting. Excellent communication skills and customer-focused approach. Relevant certifications in Microsoft, networking, or cloud technologies (desirable). What's in it for you? Competitive salary and benefits package. Opportunities for professional development and certifications. Hybrid working arrangements. Family-friendly, supportive work environment. Next Steps: Apply Now If you're an experienced Infrastructure Engineer with a strong background in 3rd line support, don't miss this opportunity to advance your career. Referrals: Know someone who might be interested? Earn up to £1,000 in retail vouchers for successful referrals. Interviews will be held soon-submit your CV to be considered Role: Projects Engineer Location: Loughborough (Hybrid) Salary: £35,000 - £45,000 DoE Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.