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Are you a 2nd Line Engineer looking for a new challenge? This fast-growing IT Support and Managed Services Provider, based outside of Chorley, is seeking experienced 2nd line engineers to join their team.
Great opportunities for growth and an excellent career path within the company.
As an IT Managed Service Provider, there will be numerous opportunities to gain hands-on experience with a variety of technologies.
Our client has a diverse and loyal client base across many sectors and is looking to expand the team with an experienced Microsoft-focused IT professional who can help deliver affordable, friendly, and effective support.
Experience, Knowledge & Skills required:
* Minimum 2-3 years’ experience as a 2nd Line Engineer within a Managed Service Provider
* Sound knowledge of:
o Windows Server 2012/16/19
o Microsoft Exchange/O365
o Active Directory Administration
o VMware or Hyper-V
o DNS/DHCP/Group Policy
o Firewalls
o Networking
o Backup and restore procedures
* Full UK Driving License
* Excellent verbal and written communication skills, typically over the phone and email
* Good time management and the ability to seek assistance when necessary
* Logical problem-solving skills
* Ability to follow Helpdesk procedures and seek advice when unsure
Main Duties of the role:
As a competent 2nd Line Engineer, you will provide IT consultancy services to a range of clients.
You will support clients promptly in line with support contracts.
Responsibilities include providing reactive and proactive technical support and incident management, such as:
* Monitoring and maintaining systems and networks
* Installing and configuring systems
* Diagnosing hardware and software faults
* Resolving technical and application issues via phone, email, or in person
* Guiding clients through troubleshooting steps
* Refitting and/or replacing client hardware
* Supporting updates and rollouts for client applications, including user training as needed
* Working to SLAs
* Managing multiple open tickets with prioritization
* Building good client relationships
We offer an exciting career in a growing company with an excellent salary up to £28k, along with benefits such as Pension, Parking, and Ongoing Training.
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