About our client
The maison is a renowned Parisian accessories house celebrated for its exceptional craftsmanship and avant-garde approach. Today, it continues to set the standard for luxury, offering refined collections that captivate the fashion world.
The Opportunity
We are looking for a dynamic and experienced Store Manager to lead the concession in a luxury department store in London. As a true Brand Ambassador, the Store Manager will be responsible
for driving sales, delivering an exceptional client experience, and leading a high-performing team. This role requires a strong leader who can combine operational excellence with a passion for
luxury craftsmanship.
Key Responsibilities
1. Sales & Client Experience
* Drive sales performance by implementing strategic initiatives and inspiring the team to achieve targets.
* Master sales techniques and lead by example on the shop floor.
* Deliver a personalized luxury experience, offering creative styling advice to clients.
* Ensure seamless CRM management, overseeing client books, outreach strategies, and follow-ups.
* Develop and expand the concession’s client database, cultivating loyalty and repeat business.
* Handle client concerns with professionalism, ensuring brand excellence in every interaction.
2. Business & Operations Management
* Analyze weekly and monthly performance reports, identifying key business opportunities.
* Optimize key KPIs such as turnover, average basket, UPT, and cross-selling.
* Oversee inventory control, stock replenishment, and loss prevention procedures.
* Ensure accurate cash management, back-office administration, and compliance with the department store's standards.
* Collaborate with the maison's headquarters on buying sessions to curate the best product selection.
* Maintain awareness of market trends and competitor activity to position the brand effectively.
3. Team Leadership & Development
* Motivate, coach, and mentor a team to foster a culture of excellence and engagement.
* Provide regular coaching sessions, constructive feedback, and one-on-one performance reviews.
* Oversee staff scheduling, holiday planning, and day-to-day management to ensure smooth operations.
* Lead by example, demonstrating strong work ethics, passion, and commitment to the brand’s vision.
4. HR & Performance Management
* Manage recruitment, onboarding, and training to build a strong and talented team.
* Work closely with HR on performance assessments, training plans, and disciplinary procedures.
* Develop personalized career growth plans for team members, ensuring consistent development.
5. Brand Representation & Networking
* Embody the brand’s values and maintain high standards of brand excellence.
* Organize VIP events, exclusive client experiences to enhance brand visibility.
* Develop relationships with key stakeholders in the luxury and fashion industry to expand brand reach.
Ideal Candidate Profile
We are looking for a passionate, business-driven, and people-oriented leader who is eager to contribute to the growth of our brand in a prestigious retail location.
* Minimum 3 years of experience in a similar managerial role (Boutique Manager, Concession Manager, or Flagship Store Manager).
* Strong leadership and coaching skills, with the ability to motivate a team towards excellence.
* Deep understanding of luxury fashion and retail trends, with a passion for craftsmanship.
* Proven ability to balance operational responsibilities with proactive client engagement.
* Excellent communication and interpersonal skills, with strong emotional intelligence.
* A results-driven mindset, capable of optimizing sales performance and enhancing client experience.
* Additional languages would be an advantage.
Training & Development
The maison is committed to the continuous development of its talents. The Store Manager will benefit from tailored training sessions, leadership development programs, and in-depth product
knowledge workshops to support long-term success within the brand.
#J-18808-Ljbffr