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Bellrock Property and Facilities Management
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Job Category:
Finance
EU work permit required:
Yes
Job Reference:
af7692ed4927
Job Views:
7
Posted:
14.02.2025
Expiry Date:
31.03.2025
Job Description:
Service Controller
The Jordon Group (Powered by Bellrock) harnesses technology to provide our customers with advanced building systems and peace of mind. We are technology-led but people-driven. When you’re part of The Jordon Group, you’ll have everything you need to excel at work because our people are the heart of our business.
Our client is a well-established supplier of commercial refrigeration and air conditioning across various sectors. We are looking for someone with a service desk background who understands the importance of outstanding customer experience and attention to detail.
How will you be the change?
Every role is essential to providing peace of mind for our customers. As a Service Controller with Jordon, you’ll:
* Ensure all new calls are allocated to engineers in a timely manner.
* Effectively plan engineers’ callouts to customers and ensure work is allocated efficiently.
* Continually communicate with customers should any problems arise on site.
* Monitor and deal with service callouts via the service desk email box.
What does it take?
If you’re ready to help us build our business and succeed as a Service Controller, you’ll need:
* IT literacy (able to use Outlook and MS Office suite).
* A professional, friendly, can-do attitude when dealing with colleagues and customers.
* Strong team player skills.
* Good communication skills and attention to detail.
* Strong experience in a service desk role (minimum 2 years ideally).
Working arrangements
This role requires the successful candidate to work from the office located in Oldham, Manchester. Full-time hours are 40 per week, Monday to Friday, 8:30 AM to 5:00 PM (must be flexible to provide some cover 1 in 5 weekends which attracts a callout payment).
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
* 20 days annual leave per annum, excluding statutory bank holidays, with one additional day for each completed year of service, up to a maximum of 25 days.
* Statutory Sick Pay.
* Holiday purchase scheme for an additional 5 days per year.
* Salary exchange pension scheme.
* Life cover.
* Health Assured employee assistance and wellness program.
* Enhanced maternity, paternity, and adoption leave.
* Salary sacrifice schemes: Cycle to work.
* Opportunities for personal development.
* Refreshments provided.
* Offers and discount scheme for everyday shopping and essentials.
* MotorSave Scheme.
* Refer a friend.
* Liftshare.
* Virtual GP.
* Free on-site parking.
Helping you to shine
We encourage new and different perspectives, making our workplace inclusive and supportive. If you join us, you’ll find a workplace that recognizes your hard work, offers learning and development, and supports your well-being.
Ready to start shining?
Our people are our passion, and we’re dedicated to helping them shine. Join us for a rewarding career with opportunities to grow. Apply today.
Take a look around the company: Bellrock Jobs | Shopfitting | Refrigeration & Air Conditioning | Jordon
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