The Senior Teller assists Branch Management with the overall operations of the teller line including performing overrides, ensuring proper coverage for lunches, and approving large items within deposit limits. Provides exceptional customer service by accurately and efficiently processing a variety of customer banking transactions. The Senior Teller is responsible for directly representing Susser Bank by serving, assisting, and directly communicating with customers daily.
Primary Duties and Responsibilities
* Perform the more difficult teller work requiring a greater degree of judgment. Work the drive through window which necessitates greater proficiency and more experience.
* Recognize and develop opportunities to cross sell bank products and services.
* Answer teller inquiries regarding non-routine and exception items. Initiate adjusting entries to correct bank and customer errors, verify teller cash discrepancies, and audit other tellers as required.
* Ensure opening and closing procedures are followed accordingly.
* Balance the Teller’s GL daily and ensure Tellers remain within their cash limits throughout the day.
* Review Night Drop Log to ensure process is completed in dual control and all policies and procedures are followed.
* Review Debit Card Inventory Log.
* Review Vault Entry Log.
* Review Daily Balancing Log.
* Order cash and prepare outgoing shipments for the vault.
* Ensure banking center is fully stocked with supplies needed for day-to-day operations.
* Order supplies for the branch as needed.
* Review Key Box Entry Log.
* Create the schedule for the teller line.
* Collect information for operation audits with support of Branch Management and/or complete audit information as needed.
* Open and close customer accounts including checking, savings, CD, safe deposit box and IRA.
* Provide customer services such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, money transfers, online banking, etc.
* Balance cash drawer daily.
* Process cashier’s check and debit card requests.
* Adjust debit card limits and process debit card exceptions reports.
* Assist in counting money shipments.
* Wrap and bag coin, verify currency, mix new currency and turn-in mutilated currency.
* Process various night-drop and mail transactions as needed.
* Sort and send out monthly statements and loan payments.
* Perform administrative duties such as filing, answering phones, maintaining supplies, building reports, preparing outgoing mail, etc.
* Provide professional and courteous service to Susser Bank customers and employees.
* Understand and agree to abide by the policies and procedures established by Susser Bank.
* Perform duties in compliance with applicable laws and regulations.
* Maintain the security and confidentiality of pertinent information and records.
* Maintain current and up-to-date knowledge and continue professional development through training as applicable.
* Demonstrate a courteous, pleasant, self-motivated and dependable behavior. Maintain a professional environment in both appearance and conduct.
* Perform additional duties as assigned or directed.
Education and Experience Required
* High school diploma or equivalent education required.
* Minimum 5 years teller experience.
Skills and Abilities Required
* Job Knowledge/Technical Knowledge: Computer (Microsoft Office, Jack Henry, Xperience, Silverlake, Synergy, 4Sight, Deluxe, Centrix, Q2 Portal, Sales Force), Copier, Printer, Money Counter.
* Accuracy, attention to details, organizational skills.
* Strong customer service skills and good verbal communication skills.
* Analytical skills, problem solving, good time management and multi-tasking skills.
* Cooperation/Teamwork and patience in dealing with customers.
Susser Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Susser Bank participates in E-Verify.
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