Tusker Customer Service Advisor - Watford O&D
Tusker Customer Service Advisor - Watford O&D
Location: Watford Croxley Green Business Park
Time Type: Full time
Posted On: 3 Days Ago
End Date: March 14, 2025
Job Requisition ID: 129654
Salary Range: £30,609 - £32,220
Flexible Working Options: Flexibility in when hours are worked
Job Description
The main purpose of this role is to assist drivers in navigating the entire order fulfilment process and address any issues or concerns that may arise. Supporting drivers once an order is placed with a dealership until the point of delivery involves various responsibilities to ensure a smooth and efficient process. Here are some key tasks and responsibilities:
* Act as the primary point of contact for drivers and maintain regular communication via phone and email to update them on order status, and any changes or delays that may occur.
* Coordinate with various departments within the business, as well as our dealer network, to facilitate the smooth processing and delivery of orders. Collaborate with relevant teams to resolve any issues or obstacles that may hinder the delivery process.
* Respond promptly to driver enquiries, providing them with necessary information and guidance to address their concerns. Proactively identify and anticipate potential issues or challenges that drivers may face during the driver journey. Willingness to take ownership of more complex cases, that require extra attention and de-escalation whilst seeing them through to resolution.
* Provide exceptional customer service through first contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs.
* Is flexible to take on bespoke and ad hoc tasks allocated by Line Manager, whilst taking inbound phone calls.
What You’ll Need
* Excellent verbal and written communication skills
* Polite and professional telephone manner
* Strong organisational and time management skills
* High accuracy levels and attention to detail
* Motivated by and understands the importance of achieving targets, individually and as part of a team
Useful Experience
* Office 365
* Previous automotive industry experience
* System experience - Ebbon Dacs & Salesforce
About Us
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
Inclusivity Commitment
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
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