Job summary We have 2 vacancies available, 1 x 22.5 hour post and 1 x 21 hour post. The Community Crisis Response Team is based at Mount Gould Hospital and is a team of approximately 60 staff members of varying professions The vacancy is a permanent contract for a Community Support Worker who support clients in the community and gone into crisis and to help avoid hospital admission The shifts are variable between 8.00am and 8.00pm To work as a generic support worker undertaking specific tasks to support clients receiving intermediate care. The post holder will be required to work alone with clients in various settings in the community without direct supervision You will need to be able to drive between clients during your shift To manage your own work priorities, balancing clinical, professional and organisational demands To take a flexible approach to supporting colleagues in times of caseload pressure To maintain accurate, comprehensive and up-to-date client records and related documentation in line with clinical guidance and LWSW policy To comply with LWSW policies To take reasonable care for personal health and safety To undertake any other duties considered reasonable and appropriate by CCRT manager All Livewell Southwest staff are expected to be able and willing to work across a 7 day service. This role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility" Main duties of the job To take a holistic approach to client management, carry out tasks and treatment plans as directed by senior CCRT staff. To feedback to the appropriate CCRT worker and maintain accurate clinical records To support clients with achieving intermediate care goals within 6 week intermediate care period To undertake client interventions and reviews by CCRT workers, regularly meeting the relevant professionals to discuss progress and reporting back any problems occur To carry out multi-disciplinary treatment plans on behalf of the team To seek advice and supervision from the CCRT senior worker within the team as necessary to ensure appropriate patient management and care To raise safeguarding alerts in line with LWSW procedure To support and encourage patients in active approach to regaining and maintaining maximal functional independence To work closely with other health and social care colleagues and service providers to ensure patients identified intermediate care goals are met To actively participate in personal development training needs Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity. All Livewell staff are expected to be able and willing to work across a 7 day service. About us Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs. As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other. We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well. Valuing our employees making an investment in their development a priority. We offer: Protected CPD time for registered staff Various development pathways and ongoing regular training packages for all staff Leadership & mentoring programmes Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training A Robust Preceptorship A bespoke induction programme Existing members of the NHS Pension Scheme can continue their membership when they join the organisation. Date posted 22 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa, pro-rata Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number B9832-2024-NM-9134 Job locations Top Floor, Beauchamp Centre Mount Gould Hospital, Mount Gould Road, Plymouth PL4 7QD Job description Job responsibilities Key Tasks and Responsibilities of the Post Clinical To undertake client interventions and reviews by CCRT workers, regularly meeting the relevant professionals to discuss progress, and reporting back if any problems occur. To carry out multi-disciplinary treatment plans on behalf of the team incorporating elements of all disciplines treatments as delegated and taught by those professions within the team. To seek advice and supervision from the CCRT senior worker within the team as necessary to ensure appropriate patient management and care. To raise safeguarding alerts in line with LWSW procedure. To manage your own calendar of appointments and visits, booking mutually convenient appointments, joint visits, etc. directly with patients, relatives, carers, colleagues etc. This requires a high level of time management and organisational skills. Ensure that patients, relatives and carers are kept fully informed of progress following intervention. Due to the diverse and complex nature of the caseload, this requires the ability to communicate complex information to meet a range of levels in understanding, and to overcome such barriers as e.g. hearing loss, cognitive impairment, dysphasia, pain, fear, social and cultural differences. To support and encourage patients, their relatives and carers in an active approach to regaining and maintaining maximal functional independence. To provide planned and spontaneous advice and instruction on specific elements of goal planning to relatives, carers, and other agencies involved in the patients care in order to ensure consistency of approach. To work closely with other health and social care colleagues and service providers to ensure patients identified intermediate care goals are met. To prescribe basic equipment and minor adaptions under prescribers guidelines and with guidance, where required, from a senior therapist. To attend multi-disciplinary/multi-agency case conferences, liaison, meetings and patient reviews as necessary and appropriate. To actively participate in personal development training needs. To maintain your clinical competencies through mandatory training and external training opportunities where appropriate. To contribute to CCRT service development. To contribute in audit and clinical governance activities. To undertake Clinical Supervision in line with the LWSW supervision policy. To participate in the LWSW staff Appraisal Scheme including the formulation of Personal Development Plans. To participate in promoting CCRT and provide planned and ad hoc training to other health and social care professions and agencies on the role of support worker in CCRT. To support new and less experienced members of all disciplines, both formally and informally, including students and placements with CCRT. Organisational To manage your own work priorities, balancing clinical, professional and organisational demands. To take a flexible approach to supporting colleagues in times of caseload pressure, including working with colleagues to maintain support across the team within the resources available. To plan visits in such a way as to make best use of own and others resources such as time, skills and expertise, as well as mileage. This requires a high level of time management, networking and organisational skills. To maintain accurate, comprehensive and up-to-date client records and related documentation in line with clinical guidance and LWSW policy. To collect and enter statistical data relevant to the service in line with LWSW and CCRT policies and procedures, this includes audit. To keep abreast of policy changes and developments within LWSW and implement relevant LWS policies, protocols and guidelines. To bring faulty equipment and materials to the notice of the manager and take immediate action to ensure such equipment and materials are withdrawn from service until fit for use. To comply with LWSW policies on the testing and maintenance of equipment. To be aware of, and act upon, LWSW and safety policies, including the prompt recording of any accident, incident, or other untoward event involving self, patients or other staff. To take reasonable care for personal health and safety. To undertake any other duties considered reasonable and appropriate by CCRT manager. Job description Job responsibilities Key Tasks and Responsibilities of the Post Clinical To undertake client interventions and reviews by CCRT workers, regularly meeting the relevant professionals to discuss progress, and reporting back if any problems occur. To carry out multi-disciplinary treatment plans on behalf of the team incorporating elements of all disciplines treatments as delegated and taught by those professions within the team. To seek advice and supervision from the CCRT senior worker within the team as necessary to ensure appropriate patient management and care. To raise safeguarding alerts in line with LWSW procedure. To manage your own calendar of appointments and visits, booking mutually convenient appointments, joint visits, etc. directly with patients, relatives, carers, colleagues etc. This requires a high level of time management and organisational skills. Ensure that patients, relatives and carers are kept fully informed of progress following intervention. Due to the diverse and complex nature of the caseload, this requires the ability to communicate complex information to meet a range of levels in understanding, and to overcome such barriers as e.g. hearing loss, cognitive impairment, dysphasia, pain, fear, social and cultural differences. To support and encourage patients, their relatives and carers in an active approach to regaining and maintaining maximal functional independence. To provide planned and spontaneous advice and instruction on specific elements of goal planning to relatives, carers, and other agencies involved in the patients care in order to ensure consistency of approach. To work closely with other health and social care colleagues and service providers to ensure patients identified intermediate care goals are met. To prescribe basic equipment and minor adaptions under prescribers guidelines and with guidance, where required, from a senior therapist. To attend multi-disciplinary/multi-agency case conferences, liaison, meetings and patient reviews as necessary and appropriate. To actively participate in personal development training needs. To maintain your clinical competencies through mandatory training and external training opportunities where appropriate. To contribute to CCRT service development. To contribute in audit and clinical governance activities. To undertake Clinical Supervision in line with the LWSW supervision policy. To participate in the LWSW staff Appraisal Scheme including the formulation of Personal Development Plans. To participate in promoting CCRT and provide planned and ad hoc training to other health and social care professions and agencies on the role of support worker in CCRT. To support new and less experienced members of all disciplines, both formally and informally, including students and placements with CCRT. Organisational To manage your own work priorities, balancing clinical, professional and organisational demands. To take a flexible approach to supporting colleagues in times of caseload pressure, including working with colleagues to maintain support across the team within the resources available. To plan visits in such a way as to make best use of own and others resources such as time, skills and expertise, as well as mileage. This requires a high level of time management, networking and organisational skills. To maintain accurate, comprehensive and up-to-date client records and related documentation in line with clinical guidance and LWSW policy. To collect and enter statistical data relevant to the service in line with LWSW and CCRT policies and procedures, this includes audit. To keep abreast of policy changes and developments within LWSW and implement relevant LWS policies, protocols and guidelines. To bring faulty equipment and materials to the notice of the manager and take immediate action to ensure such equipment and materials are withdrawn from service until fit for use. To comply with LWSW policies on the testing and maintenance of equipment. To be aware of, and act upon, LWSW and safety policies, including the prompt recording of any accident, incident, or other untoward event involving self, patients or other staff. To take reasonable care for personal health and safety. To undertake any other duties considered reasonable and appropriate by CCRT manager. Person Specification Skills Essential Aware of own levels of knowledge and understanding and when to access supervision. Able to work alone in the community in patients own homes or other environment, with telephone support as necessary. Flexible, able to cope with change and work under pressure. Able to empathise. Good communication skills both written and verbal. Ability to work as part of MDT. Evidence of IT/skills. Observation/listening skills. Ability to follow instructions. Self-motivated and able to motivate others. Desirable Ability to document in a clear and concise manner. Ability to accurately feedback observations. Able to work effectively as part of MDT teams. Able to reflect on and receive advice/guidance on own practice. Ability to work in group settings. Able to work unsupervised in ward, department and community settings. Computer literate. Good communication skills. Good time management skills and organisational skills. Catheter and Stoma Care. Providing Personal Care. Qualifications Essential Evidence of numeric/literacy. Technical Qualification e.g. City and Guilds, Vocational Qualification Level III or equivalent skills, knowledge and experience (evidence of undertaking study in related areas). Ability to travel across Plymouth. Evidence of on-going personal development. Maths & English GCSE Grades 4 and above or equivalent. Full UK driving licence. Desirable Up-to-date mandatory training. Computer skills. Vocational Qualification Level III or equivalent in relevant subject. Basic Food Hygiene. Experience Essential Previous experience of health and or social care work relevant to post. Ability to manage/prioritise own workload. Good time management. Desirable Ability to work flexibly to support therapy services. Empathetic and able to manage emotional situations. Understanding of client centred practice. Experience of working as an OT/PT assistant/helper in a multi-disciplinary team in a rehabilitation setting. Group work. Previous experience of working with various diagnostic conditions and disabilities. Understanding of Clinical Governance. Person Specification Skills Essential Aware of own levels of knowledge and understanding and when to access supervision. Able to work alone in the community in patients own homes or other environment, with telephone support as necessary. Flexible, able to cope with change and work under pressure. Able to empathise. Good communication skills both written and verbal. Ability to work as part of MDT. Evidence of IT/skills. Observation/listening skills. Ability to follow instructions. Self-motivated and able to motivate others. Desirable Ability to document in a clear and concise manner. Ability to accurately feedback observations. Able to work effectively as part of MDT teams. Able to reflect on and receive advice/guidance on own practice. Ability to work in group settings. Able to work unsupervised in ward, department and community settings. Computer literate. Good communication skills. Good time management skills and organisational skills. Catheter and Stoma Care. Providing Personal Care. Qualifications Essential Evidence of numeric/literacy. Technical Qualification e.g. City and Guilds, Vocational Qualification Level III or equivalent skills, knowledge and experience (evidence of undertaking study in related areas). Ability to travel across Plymouth. Evidence of on-going personal development. Maths & English GCSE Grades 4 and above or equivalent. Full UK driving licence. Desirable Up-to-date mandatory training. Computer skills. Vocational Qualification Level III or equivalent in relevant subject. Basic Food Hygiene. Experience Essential Previous experience of health and or social care work relevant to post. Ability to manage/prioritise own workload. Good time management. Desirable Ability to work flexibly to support therapy services. Empathetic and able to manage emotional situations. Understanding of client centred practice. Experience of working as an OT/PT assistant/helper in a multi-disciplinary team in a rehabilitation setting. Group work. Previous experience of working with various diagnostic conditions and disabilities. Understanding of Clinical Governance. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Livewell Southwest Address Top Floor, Beauchamp Centre Mount Gould Hospital, Mount Gould Road, Plymouth PL4 7QD Employer's website https://www.livewellsouthwest.co.uk/ (Opens in a new tab)