Job Description
CRM Business Analyst - Perm
Hybrid role (3 days in the office)
Our Multinational Software client is looking for a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to detailed requirements during the build and test stages.
Responsibilities
Requirements Gathering:
Collaborate with business stakeholders to elicit and document their Sales/CRM requirements.
Conduct interviews, workshops, and surveys to gather comprehensive business needs.
Analyse existing processes and systems to identify pain points and areas for improvement.
Documentation:
Create clear and detailed business and functional requirement documents (BRDs/FRDs).
Develop process flow diagrams, use cases, and other visual aids to illustrate requirements.
Maintain version control and ensure proper documentation management.
Requirements Analysis:
* Analyse and prioritize requirements to ensure they align with business objectives.
* Evaluate the impact of proposed changes on existing systems and processes.
* Collaborate with technical teams to identify feasible solutions.
Stakeholder Communication:
Act as a liaison between busi...