Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job; it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day. In addition to a rewarding career, we also offer:
* Base Salary of £25,126 (35hrs pw).
* Continuous training & development opportunities, with annual base salary increments (year 2 - £25,736 / year 3 - £26,320 / year 4 - £26,925).
* Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans.
* Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts.
* A supportive team & culture where you’ll make a positive difference in a company passionate about diversity and inclusion.
We are operational 24/6, and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with a range of different working arrangements & additional hours. Your finishing time could be unpredictable; however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off.
We are open to considering part-time positions for day shifts only. However, please note that full-time attendance would be required during the initial training period of 5 1/2 weeks.
About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. Key duties include:
* Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety.
* Monitoring and supervising detainees during court sessions, ensuring they remain secure.
* Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
* Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements.
* Monitoring the mental and physical health of detainees, providing support and reporting any concerns.
* Ensuring the safety and security of the court environment, including responding to incidents.
* Completing necessary paperwork and data entry accurately.
* Working closely with other court staff, law enforcement, and legal professionals.
What you need to do the job!
Our current PCOs come with different work & life experiences. What matters is your commitment to making a difference – the rest will be learned during your 5 1/2-weeks training course and through our experienced colleagues.
Ideally, you’ll have a current valid driver's license, be reasonably fit, and possess good written and verbal communication skills. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care.
Online Assessment (sent via email upon application) -> Briefing call to assess eligibility -> Competency-based virtual interview -> short role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.
About Serco
At Serco, the nature of the work we do is important, and everyone plays a role in delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications, and when that happens, we may bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we are committed to building a diverse and inclusive organisation that supports the needs of all. We strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure in many of our business areas.
For help with your application please contact 0345 010 4000.
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