Network Technician - Onsite | Nottingham | £25,000 - £26,000
** Please note sponcership is not avalible for this role **
Are you an IT professional with a strong understanding of Office 365, SharePoint, Exchange Online, and Active Directory? Do you have hands-on experience configuring Cisco routers and switches? If you’re excited to deliver top-tier technical support in a fast-paced retail environment, this could be the perfect role for you!
What you’ll be doing:
* Acting as the first point of contact for IT support queries, ensuring an excellent customer experience through effective troubleshooting and problem resolution.
* Administering and maintaining Office 365, including SharePoint, Exchange Online, and Active Directory, to optimise system performance and user productivity.
* Troubleshooting and resolving Office 365-related issues, such as email configuration, permissions management, and SharePoint access.
* Configuring and maintaining Cisco routers and switches, including Meraki hardware, to ensure seamless connectivity and reliable network performance.
* Conducting regular reviews of the network infrastructure, identifying potential improvements and implementing updates.
* Supporting retail systems, including POS (Point of Sale), ensuring minimal downtime and smooth day-to-day operations.
* Collaborating with 2nd line support and other IT teams to deliver system enhancements and ensure all systems run efficiently.
What we’re looking for:
* Office 365 expertise, with a strong understanding of SharePoint, Exchange Online, and Active Directory.
* A Bachelor’s/Master’s Degree in Computing or equivalent professional experience.
* At least 2 years’ experience in a technical support role, preferably in a fast-paced environment.
* Hands-on experience with Cisco Routers, including Meraki hardware and Switch Configuration.
* Strong communication skills with the ability to explain complex technical issues to non-technical users.
* A proactive mindset with exceptional problem-solving skills and attention to detail.
Why join?
* Be part of a forward-thinking IT team in a large-scale retail organisation, working with the latest technologies.
* Gain valuable experience managing and optimising network infrastructure and cloud-based systems.
* Enjoy a competitive salary of £25,000 - £26,000, with opportunities for career development and progression.