Job summary
An exciting and challenging opportunity has arisen for a new Office Manager to join the Healthcare for Older People and Stroke management team. The successful post holder will be joining the specialties at an exciting time where we are focused on developing opportunities to improve services and overall experience for our patients
The Office Manager will not only be responsible for line management of the secretarial team but will also be required to work closely with the Operational team to support on-going improvement of quality standards; measured against Key Performance Indicators (KPI's)
We are seeking individuals with experience in working within an office environment and who are keen to develop their management skills and experience
The successful candidate for this role will have excellent attention to detail, strong managerial skills and be motivated to work towards continuous service improvement We are looking for someone who is flexible resilient and adaptable in a fast-paced professional environment. You will have excellent communication skills, a high degree of IT literacy and have experience of co-ordinating meetings, drafting agendas and taking minutes
The post-holder will be responsible for the provision of a comprehensive administrative service for the specialty which includes Healthcare for Older People and Stroke Services
The successful post holder will need to demonstrate the relevant level of experience and knowledge of working within an administrative role within the NHS
Main duties of the job
The Office Manager will work directly under the line management of the Operations Manager.
The Office Manager is responsible for promoting the vision and values of University Hospitals Birmingham, leading by example and ensuring that they demonstrate those values in their leadership behaviours and how we support our teams and deliver our services.
The Office Manager will not only be responsible for line management of the secretarial team, but an important part of the role will be working closely with the Operational team to support on-going improvement of quality standards; measured against Key Performance Indicators (KPI's). The role is also responsible for ensuring activity data reports are collected on a weekly basis, improvement plans are implemented, and this is presented within the monthly Speciality Meetings.
For further information please contact Jackie Howles; Operations Manager at
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
1. *Degree in Business Administration or relevant subject or equivalent experience and training
Experience
Essential
2. *Experience of dealing with the Public/Customer service experience
3. *Experience of working in an Administrative role with a proven track record of problem solving and managing a team of staff
4. *Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
5. *High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
6. *Experience of working in a busy environment working independently and exercising judgment and decision making skills
Desirable
7. *Experience of using IT systems
8. *Experience of working in Healthcare
Additional Criteria
Essential
9. *Work effectively and flexibly as part of a team to meet the needs of the services
10. *Confident in dealing with people at all levels
11. *Must be able to demonstrate an understanding of equality and diversity
12. *Mature open and flexible approach to work
13. *Demonstrates care and compassion
14. *Good inter-personal and communication skills.
15. *Good organisational skills
16. *Team Player
17. *Conscientious
18. *Demonstrates reliability, motivation and commitment
19. *Ability to travel to multiple sites
20. *Ability to work under pressure and deal with stressful situation