KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. To actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
2. To provide high quality general administrative support and to be responsible, on a day-to-day basis, for the joint supervision of clerical staff including administering all requests through the generic mailboxes and ensuring work is coordinated and completed within timescales. A detailed knowledge of financial processing, guidance, and processes will be required (full training will be provided).
3. To deal with enquiries, including liaising with managers, providing information, taking messages, signposting to appropriate members of staff, and ensuring contacts receive timely responses.
4. To maintain the bookings diary which will include accepting and responding to bookings at the Inverness Castle Experience through all modes of communication, including in person, telephone, and email.
5. To report any concerns around the bookings processes for prompt resolution.
6. To ensure HLH’s inclusive policy and procedures for booking tickets is adhered to, making reasonable adjustments, adapting to individuals' specific needs, and providing supportive information and arrangements in connection to any additional support needs.
7. To assist with the full range of requirements around the organisation of scheduled, regular meetings and any ad hoc requirements. This could include issuing e-diary invites, arranging venues and refreshments, drafting agendas, ensuring regular agenda items are scheduled, following up on actions, and taking minutes.
8. To assist managers with the coordination and administration of statutory and post-specific training, which could include liaising with trainers and issuing invites to relevant staff.
9. To assist with the collation of monthly absence returns using Excel spreadsheets.
10. To assist with in-house financial processes training as required across HLH and within the Inverness Castle Experience team.
11. To follow the Business Processes Handbook ensuring up-to-date guidance is available to the Inverness Castle Experience team.
12. Pursue continuous professional development and contribute to the continuous improvement of Inverness Castle Experience and High Life Highland as a whole.
13. Attend and undertake any training online or in person.
14. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
15. Undertake all tasks in accordance with High Life Highland policies and procedures, including health and safety procedures, relevant checks, and reporting any concerns to management to ensure corrective action is taken.
16. To identify and progress improvements within the team in conjunction with others as needed.
17. To assist other areas of Inverness Castle Experience and High Life Highland with particular projects, training, or in the event of holidays or sickness.
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