Job Description
We are looking for an experienced Senior Credit Controller to join our team of 3. Reporting into the Finance Manager, you will be a self-starter able to prioritise your workload across a full range of customers, from the largest UK retailers to small independent businesses. The ability to meet deadlines in a fast-paced and busy environment is key. A team player with a strong can-do attitude is critical, operating with tenacity and positivity. Attention to detail is essential, along with excellent communication and organisational skills. Experience in working with a large volume of varying customer accounts is a must, and you should be confident in using Excel, with the ability to use VLOOKUPs and pivot tables extensively.
Key duties include but are not exclusive to:
* Opening and amending customer accounts on both Sage & X3.
* Working with Credit Insurers to ensure insurance compliance to obtain a full recovery on all debt defaults.
* Determining customer credit limits & ensuring debt compliance on reporting.
* Reviewing & reporting aged debt & providing clear actions.
* Monitoring and actioning a busy accounts receivable inbox.
* Reconciling Self Bill & consolidated customer accounts.
* Ensuring customer payment processes are understood & actioned for prompt payment & discrepancy resolution.
* Ensuring best practice in all credit control processes.
* Completing monthly/weekly customer statement reconciliations.
* Supporting the month-end process.
* Resolving or escalating customer disputes internally within VIP.
* Closing & reconciling sales ledger accounts in both Sage & X3.
* Working to support and ensure compliance with the Invoice Financing processes.
* Covers cash posting and order release function.
* Processing online card payments.
Business expectations in relation to role performance will be measured as follows:
* Understanding financial statements to determine credit risk.
* Adapting and understanding the approach to risk and credit evaluation depending upon the different requirements of each type of customer.
* Evaluating bad debt risk and acting accordingly.
* Experience with credit reports, Credit Safe, Dunn & Bradstreet, Experian, etc.
* Detecting & avoiding customer fraud on smaller customer accounts.
* Ensuring large corporate accounts operate within their standard operating procedures.
* Accuracy on cash posting.
* Ensuring customers pay promptly into the correct bank accounts.
* Pursuing overdue debt in an effective & timely manner.
* Actioning customer disputes in a timely manner.
* Ensuring a fully reconciled debtors ledger at all times.
* Ensuring Invoice Financing audits are clear & compliant.
* Working closely with the commercial team to evaluate credit limits, risk, and debt resolution.
* Interacting and supporting all members of the wider Finance Team.
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