Do you have experience managing a large team? Do you have experience with resource planning? Are you calm under pressure?
We are currently representing a leading Equipment providerin the UK and Ireland, who is seeking a proactive and motivated Customer Service Manager. This role is essential for maintaining their reputation as industry-leading service providers. The successful candidate will oversee their Field Service Team, supporting both field-based Service Engineers and an office-based Technical Helpdesk.
Day-to-day of the role:
* Support new sales and warranty obligations, and deliver engineering sales in line with the company budget.
* Efficiently manage the Service Engineers and Technical Helpdesk.
* Conduct customer visits for major service issues to assist with diagnosis, engineer support, root cause analysis, and commercial decision-making.
* Compile reports and action plans to resolve issues for customers and suppliers.
* Identify and address training needs for Service Engineers to develop their skills.
* Manage quality issues on machine tools, including the progress of associated retrofit/corrective work, and communicate these internally and to principals as required.
* Ensure all modifications madecomply with UKCA/CE requirements.
* Manage health and safety issues at customer sites, including logging incidents on internal SHE Assure software and reviewing Service Engineers’ risk assessments.
* Handle service invoice queries and make commercial decisions regarding resolutions.
Required Skills & Qualifications:
* Proven leadership skills with experience in managing a large team.
* Strong IT proficiency.
* High level of customer support skills and commercial competence, with good negotiation abilities.
* Degree-level education is preferable, though relevant trade qualifications and experience are also valued.
* Background in Machine Tool or engineering is preferred, with a track record in customer issue resolution.
* Must hold a UK Driving License with no more than 6 points.
Benefits:
* 25 days holiday plus Bank Holidays.
* Life assurance.
* Vitality health insurance.
* Discounts at gyms and retailers across the country.
* Access to an employee benefits scheme.
* Company vehicle provided.
If this sounds of interest, please APPLY NOW!
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