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Customer Assistance Representative - Edinburgh, Egham
Job Details
Client: [Client info not provided]
Location: Edinburgh / Egham
Job Category: Customer Service
EU work permit required: Yes
Job Reference: c157dc772630
Job Views: 10
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Overview
Join Enterprise Mobility as a Customer Assistance Representative at our Edinburgh location. This role involves providing excellent customer service, administrative support, and building customer relationships.
About Enterprise Mobility
Enterprise Mobility manages a large fleet through a global network of rental locations, operating brands like Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car across over 90 countries. Family-owned and led by CEO Chrissy Taylor, we focus on long-term growth and stability.
Division
Our division, Enterprise Flex-E-Rent, offers tailored commercial vehicle rental services across the UK and Ireland. Join us and contribute to our growth.
Compensation and Benefits
* £11.44 per hour
* 25 days paid holidays + public holidays (additional 5 days after 5 years)
* Life Assurance – 3x Salary
* Disability insurance
* Pension plan with stakeholder contribution and profit sharing
* Relocation assistance
* Employee Assistance Programme
* One day annually for volunteering
* Parental leave options
* Worldwide discounted car rentals
* Car Club membership discount
* Cycle to work scheme
* Partner discounts
* Promotion from within policy
Working Hours
* Monday – Friday, 08:00-17:00
Location
Enterprise Flex-E-Rent, 1 Drovers Rd, Broxburn, Edinburgh EH52 5ND
Training & Development
* Progression opportunities with in-house training
* Bonuses on training completion stages
* Comprehensive training over approximately 10 months
* Recognition of diversity and inclusion, awards and rankings
Responsibilities
* Provide high-level customer service via phone and in person
* Build customer relationships
* Effective communication
* Market the business and foster long-term relationships
* Problem solving and working to deadlines
* Manage multiple administrative and operational tasks
* Work collaboratively and independently
* Adapt to a fast-paced environment
Additional Opportunities
* Potential promotion to Senior Customer Assistance Representative within 10-12 months
* Participation in the Internal Development Programme to learn about other business areas
* Promotion pathway to Lead Customer Assistance Representative, Assistant Depot Manager, Depot Manager, and beyond
If you believe this role is right for you, don't hesitate to apply!
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