Client Partnership Analyst You will be joining a Client Solutions team and play a vital role in enhancing the experience of an expanding client base. This position offers a unique opportunity for an individual skilled in customer interaction, proactive problem-solving, and process optimisation to make a tangible impact within a dynamic, fast-paced environment. Position Overview: As a Client Partnership Analyst, you will support client engagement and onboarding processes, building client profiles and facilitating the setup of essential assessments and legal documents. Serving as a key point of contact, you will address client inquiries, analyse service data, and provide insights to continually improve our customer experience and operational effectiveness. Core Responsibilities: Client Interaction: Deliver timely, professional support to clients via various channels, ensuring all issues are managed efficiently. Data Analysis: Evaluate customer service data to identify patterns, troubleshoot recurring issues, and propose enhancements. Performance Reporting: Generate reports on service metrics, presenting actionable insights for improved service delivery. Process Development: Work with internal teams to refine customer service workflows, enhancing response times and client satisfaction. Regulatory Compliance: Ensure all interactions align with relevant regulations and internal policies. Team Support: Support the onboarding and training of new team members, sharing best practices and protocols. Feedback Utilisation: Gather and interpret client feedback to drive ongoing improvements in service. Key Skills and Experience: Strong analytical capabilities and a proactive problem-solving approach. Excellent verbal and written communication skills with a customer-centric focus. Experience with customer service and CRM tools. Ability to work effectively both independently and collaboratively. Familiarity with regulatory standards in the financial services sector and ideally investment banking (settlements, trades, FX or clearing) 2-3 years of experience in customer service, with a background in financial services. Commitment to enhancing processes and elevating client experience across all touchpoints. Package: There is an excellent package on offer that includes a better than market rate basic + one of the best benefits package on the market. the role will require four days in the Belfast office every week. This role is ideal for a customer-focused professional eager to contribute to a growing financial services organisation and committed to delivering exceptional service with every client interaction. Skills: banking, financial services, investment banking, Benefits: private medical, dental, enhanced holidays, gym