Are you a leader with customer service skills? Our client seeks a Collections Team Leader for their growing Wilmslow team. They specialise in bridging finance for residential and commercial properties, focusing on flexibility and reliability to meet clients' financial needs. Enjoy a fulfilling role with a salary between £32,000 - £35,000 per year, plus a discretionary annual bonus. Benefit from 24 holidays plus bank holidays, a birthday day off, and a give-back day. The company also offers aHealth cash plan and team social events to keep things lively. Our client is a forward-thinking bridging finance provider, offering tailored financial solutions for residential, semi-commercial, and commercial properties. With a commitment to people, values, and relationships, they aim to disrupt the industry and grow into a nationwide business. As a Collections Team Leader, you'll be responsible for: Supporting customers throughout their loan lifecycle. Delivering positive customer experiences, even in challenging situations. Resolving complex issues promptly and effectively. Building quick rapport with customers and third-party suppliers. Conducting team 1-1s and producing management information to aid decision-making. Understanding the receivership and litigation processes thoroughly. Package and Benefits: The Collections Team Leader role comes with a comprehensive package: Annual salary of £32,000 - £35,000. Up to 10% annual salary bonus Discretionary annual bonus. 24 holidays plus bank holidays, with an increase to 25 after one year. Birthday day off and give-back day. Westfield Health cash plan and 24-hour colleague assistance helpline. Convenient location near Wilmslow train station. The ideal Collections Team Leader will have: Experience in property and collections managing a small team. English and Maths qualifications at GCSE level. A knack for establishing rapport and asking insightful questions. A commercial mindset with empathy for customer needs. If you have experience as a Customer Service Team Leader, Collections Supervisor, this Collections Team Leader role could be the perfect next step in your career. Ready to take the lead and make a difference? If you're passionate about delivering exceptional customer service and have the skills to excel as a Collections Team Leader, we'd love to hear from you. Apply now and take the next step in your career journey Alternatively please call Jenni on 01614166135 for more information. JL_FIN