* Basic starting salary of £30,000 with performance based bonus
* Internal managerial & progression structure
About Our Client
The client we represent is a national manufacturer, a prominent and innovative organisation specialising in bespoke engineering and manufacturing solutions. They have a strong reputation for delivering high-quality, tailored products and services to meet diverse industry needs nationally. With extensive expertise in their field, they focus on precision, reliability, and customer-centric approaches, ensuring their solutions align with client achievements.
Job Description
Key responsibilities consist of:
* Responsible for renewing and negotiating all subscription contracts.
* Collaborate with New Business Sales Teams to identify product up sell/cross sell opportunities.
* Actively participate in and lead customer conferences, meetings, visits, audits, workshops, and briefings as needed.
* Ensure key information is shared with relevant stakeholders and agreed action plans are communicated and implemented within specified time frames.
* Support the due diligence and supplier management processes to meet risk and compliance team requirements.
* Manage subscription renewal activities in line with defined processes and systems.
* Ensure accurate and timely tracking and reporting of renewal performance and retention metrics.
* Coordinate with global teams to align processes, set pricing guidelines, and meet sales targets.
* Establish and nurture long-term relationships with new customers.
* Full management of all reporting dashboards measuring performance, service, and client information
* Proactively managing issues or problems when they arise, ownership through to resolution
* Ensuring the delivery of an exceptional customer service experience, from new client onboarding to retaining and growing valuable customers
* Serve as the main point of contact throughout the sales process.
* Leverage data and insights from the Internal Sales Team to prioritise focus areas.
* Ensure timely account management by logging conversations and follow-ups in the CRM system.
The Successful Applicant
The successful candidate will possess:
* Proven experience in maintaining and improving relationships with major customers.
* Skilled in formulating and reviewing detailed business plans.
* Various CRM system experience.
* Results-oriented mindset with a passion for learning and a positive, energetic attitude.
* Strong sense of initiative combined with teamwork and collaboration.
* Thrives in dynamic, fast-paced environments, adept at handling change, and meeting tight deadlines.
* Proven success in managing private or prestige clients with a strong track record.
* Extensive product knowledge in the luxury category or a willingness to self-learn, backed by long-standing market experience.
* Driven and ambitious, motivated by achieving exceptional results.
* Strong analytic and business acumen, capable of translating key data into actionable insights for senior leadership.
* Capability of interpreting data and leveraging commercial advantage.
* Proficient in P&L analysis and making decisive course corrections based on real-world insights.
* Resilient with excellent negotiation skills to achieve mutually acceptable outcomes in demanding situations.
What's on Offer
* Basic salary of £30,000 DOE
* Performance-related bonus & commission
* Fuel car allowance
* Core hours of 8:30am till 4:30pm with flexibility
* Early finish every Friday at 2:30pm
* Death in service
* Pension contribution
* 28 days standard holiday
* Internal progression opportunities
#J-18808-Ljbffr