User Support Technician - HMRC Workplace Services
Location: East Kilbride, Glasgow, Scotland
Are you Customer Obsessed? Can you work passionately and collaboratively within a team of like-minded Customer Service focused engineers? We are looking to grow our team with committed people to provide on-site IT services for our HMRC customer in East Kilbride.
Your Role
We are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account. Your role will primarily involve delivering face to face IT support to users at a Connect IT Bar within the HMRC Regional Centre in East Kilbride. You will be working alongside other IT technicians on site providing user support for Network devices, PCs, Laptops, Surface Pros, Telephony devices, and other locally installed peripherals, as well as support for AV setup within meeting rooms and completion of regular checks to confirm meeting rooms are fully operational.
You will also be responsible for the management and delivery of local moves and changes on site, development of key relationships with end user HMRC staff in various business areas, and support to relevant Fujitsu (and sometimes HMRC) third parties.
KEY TECHNICAL SKILLS/EXPERIENCE
1. Windows 8.1 / 10
2. MS Office / Office 365
3. Support for general PC/Laptop Hardware + Surface Pro devices
4. Flexibility about hours worked to meet SLAs and ability to travel within a defined geography
5. Great Problem-solving skills
6. Customer focused - a positive 'can do' attitude and high orientation to customer satisfaction
7. Self-motivated - a self-starter who does not need constant supervision
8. Team player - good team working skills
9. Fantastic personal organization
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers.
We are people-centric. This means we care about our people and appreciate that everyone has a life outside of work.
We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.
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