Band 4 Administrator/Co-ordinator (Solihull Approach)
The closing date is 1st Jan 2025
Job summary
If you are a motivated, conscientious, and highly organised individual who wants to join an ambitious and passionate team making a difference for families, we would love to hear from you. Do you have experience in administration and organising projects to completion, along with liaising directly with people? The work may include maintaining systems to support trainings, online courses, communications, resources, and finance and invoicing processes. You need an ability to work with systems and a flair for information technology and new digital systems. Accuracy is essential, as well as flexibility and comfort with change. You should be willing to contribute ideas for improving our systems and enjoy working with people via phone, video, and email. Excellent customer service is a must, representing us in a calm, organised, knowledgeable, and friendly manner. You should be organised, with a keen eye for detail. The role involves communicating and collating information with customers and service users regarding Solihull Approach products and services. Currently, the role offers hybrid working between home and the office.
To provide a comprehensive and full-ranging administration/co-ordination service, working in conjunction with colleagues and service users to deliver an efficient service. You will exercise initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will serve as an empathic and sensitive point of contact for service users. Knowledge and use of various Microsoft Office Software programmes, including Outlook, Word, PowerPoint, Excel, and other relevant software for customer orders and training requests, is required. The post holder will liaise with other administrators/co-ordinators and clerical support workers daily regarding training and orders and supervise where appropriate. Responsibilities include receiving and dealing with telephone enquiries, developing and maintaining an efficient filing system, maintaining stock control, raising orders in line with Trust policy, distributing and prioritising incoming mail, and arranging conferences and training events.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to achieve this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
* Investing in the health and wellbeing of our staff, including a commitment to offering flexible working where we can;
* Offering a wide variety of training and development opportunities to support personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination, and ensuring each individual member of staff reaches their true potential, achieves their ambitions, and thrives in their work. Our commitment to an inclusive culture is embedded at all levels of the organisation, where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture that empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected, and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
*Please Note: For a detailed job description for this vacancy, please see the attached Job Description.*
Person specification
Qualifications
* Good General Education (e.g., GCSE English and Maths A-C, GCSE LEVEL 9-4)
* Business Administration NVQ level 3 or equivalent experience in an Administrative environment
Experience
* Experience of dealing with the public/customer service experience
* Experience of dealing with and processing financial data (e.g., invoices)
* Experience of using Excel and other software programmes to present financial data in clear visual ways
* Experience of working in a Secretarial/Administrative role with a proven track record of problem-solving
* Good organisational skills
* Able to use own initiative and deal with the unpredictable
* Able to work under pressure and to multi-task
* Able to work to deadlines
Additional Criteria
* Knowledge of dealing with non-routine issues such as problem-solving for an area of work
* Good communication/customer care skills both written and verbal, demonstrating sympathy and compassion
* Ability to deal professionally with enquiries from staff, patients, and visitors
* Understanding of confidentiality and application of principles in everyday working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature, open, and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills
* Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
01212964448
Agenda for Change
Band
Band 4
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-9002816LD
Job locations
Solihull Community Nursing
Friars Gate, 1011 Stratford Road
Solihull
West Midlands
B90 4BN
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