Role: Infrastructure Operations Analyst
Location: Leeds City Centre
4 days on/4 days off
Shifts: 12 Hours: Both day + night shifts
Salary: Up to £32,500
We are working closely with a leading professional services firm to recruit an Infrastructure Operations Analyst. My client is a fantastic organization that works with reputable clients around the world. They put a real emphasis on developing their employees, with opportunities to move into other areas of the business or relocate to other countries in the future. This role will enhance your CV and set you up for future career progression.
This role operates on a 4 on & 4 off shift pattern, which comprises of:
* Two 12-hour days (7am-7pm)
* Two 12-hour nights (7pm-7am)
This rota will include Bank Holidays as the team covers 24x7, 365 days a year.
Main responsibilities of the role:
* Monitoring of internal systems & processing alerts
* Raising & managing incidents via ITSM systems
* BAU tasks
* Manage major incidents and ensure changes are dealt with appropriately
* Provide a high standard of professional customer service at all times
* Ensure incident OLA and SLA's are met
* Work collaboratively with other teams in the business such as the infrastructure team
What you will bring to the role:
* The capability to work autonomously
* Excellent and effective communication skills
* An excellent telephone manner and strong customer service skills
* Experience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies, and Remote Access
* Knowledge of Monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds, and Squared Up
If this role would be of interest, then please apply to this advert, and I will be in contact to give you more detail.
Fruition is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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