Our teams are energetic and have a passion for great customer service and they are often the first point of contact our customers have with our organisation. You will have the opportunity to work alongside some great colleagues who will be doing a similar customer service role to you. Our Customer Support Advisors are a team who work mainly on the phone taking customer calls, but also support our customers by other channels. The Operations Directorate is responsible for the day-to-day delivery of these services to our clients and customers, as well as providing subject matter expertise into key projects and programmes. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition, we have a duty to make reasonable changes to our processes.
Responsibilities:
* Customer service or phone-based experience dealing with customers over the telephone
* Experience of working in a busy environment with tight timescales
* Experience of working in a shared services or similar customer-focused environment
* Previous HR, Payroll and/or Finance and Procurement experience or knowledge
* Educated to GCSE level English and Maths (or equivalent qualifications) or the ability to work at this level
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore applicants must have eligibility to live and work in the UK at the application stage. In return for your skills and experience, we offer flexible and hybrid working arrangements. Eligibility and the degree of home working will vary depending on the requirements of the role, further details will be discussed if an offer is made.
UKSBS is a public sector shared service centre providing high-quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.
Benefits:
* A generous annual leave allowance
* Flexible working and family-friendly policies
* Excellent defined benefit pension scheme
* Cycle to work scheme
* Season ticket loans
* Employment Assistance Programme
* Childcare scheme and on-site nursery (at our Swindon office)
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