The role of a Customer Service Practitioner is to deliver a high-quality service to the business’ customers. The post holder will influence the customer experience and their satisfaction within the business. The Customer Service Practitioner apprentice will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to customers. The post holder will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.
Future Prospects:
Ideally candidates will have at least grade 4/C GCSE maths and English or functional skills or an equivalent qualification
Desired Skills:
I.T skills
Communication skills
Motivated
Driven
Ambitious
Hardworking
Working week: 37.5 Hours per week Monday to Friday.
Training: Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.