What you can expect as a Workshop Controller:
* Full time/Permanent
* Monday - Friday - 8am-5:30pm
* £30,000 - £40,000 (experience dependent)
* Bonus Scheme - Uncapped based on hours sold
* 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
* Pension Scheme & Life Assurance
* Privilege vehicle purchase scheme
* Discount on Service, Bodyshop and Parts
The Role of a Workshop Controller:
* Lead, manage and motivate a team of qualified and apprentice technicians
* Allocate work orders to technicians, and manage technician clocking on/off
* Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
* Drive service profitability by ensuring maximum time save and upsell
* Manage and update workshop CRM/Computer Systems
* Provide outstanding customer service to customers both face to face and by phone in the instance you have to deal with a customer complaint
* Assist and work closely with the estimating & parts team as required
* Booking customers in and arranging their vehicle collections and returns
* Liaising with our drivers and managing the transport diary
* Ensuring daily KPI targets are achieved
* Moving vehicles on the forecourt
* Creating job packs and associated admin
* Answering and making phone calls
What we're looking for:
* Well-developed management and leadership skills
* In depth knowledge of contemporary Bodyshop systems, technology, and operating processes
* The ability to exceed targets and deadlines is a must.
If you are interested in this position and can add real value to our team, we would love to hear from you