Are you an experienced Customer Service Professional hungry for your next career step to use your skills and be part of something special? The Recpool Group is working with a market-leading payroll specialist, who, due to significant success and growth, is looking to add an experienced full-time Customer Service Professional to the team working from their offices in Liverpool city centre.
Operating as a key component within the business by providing full cycle Customer Service support to contractor and limited company workers within the UK recruitment sector, this rare but exciting opportunity would be suited to someone with a settled phone-based Customer Service employment history and a hunger to take it to the next step in being part of a growing business.
The ideal candidate will have:
1. Strong communication skills and a passion for delivering exceptional service.
Main key responsibilities include:
1. Dealing with existing clients across multiple shared service platforms.
2. Handling the after-care service of clients.
3. Resolving customer queries.
4. Building & maintaining strong relationships with existing clients.
5. Providing a professional and reliable service throughout.
6. Various admin tasks and documenting client information in the Customer Relationship Management (CRM) system.
The person:
1. A continuous and settled phone-based customer service employment history.
2. Excellent verbal and written communication skills.
3. Strong organisational and time management skills.
4. Professional telephone manner and conduct.
5. IT literate and comfortable using standard Msoft Office packages, Gmail, and Google Apps.
6. Previous Relationship Management and/or Customer Service experience; industry background in Financial or Payroll sectors.
7. Problem-solving mentality.
8. Able to handle potentially challenging customers in a calm and effective manner and deliver the correct solution first time.
9. Ability to multitask across multiple systems.
10. Able to work well both independently and cooperatively.
11. Dedicated and receptive to training and feedback.
The package:
1. Basic salary offering between £23,000 to £25,000 based on experience and current level.
2. 25 days basic holiday.
3. Fantastic working environment.
4. Ongoing training and development.
Due to the nature of this role and the high volume of applications expected, our client will only be looking to progress applications from candidates who have the above relevant contact centre customer service experience.
Job Info
Job Title: Customer Service Specialist
Company: CV-Library
Location: Liverpool, Merseyside
Posted:
Closes: Jan 16th 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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