No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose ofKeeping Industry Working.
The role of the Customer Service Advisor to ensure our key customer has the necessary access to all cutting tools, spare parts and consumables to keep production and operations running. You will be first point of contact for any enquiries, dealt with promptly as you develop effective relationships with management, team leaders and engineers.
What’s in it for you?
* Company Bonus
* Competitive annual leave allowance with annual purchase scheme
* Company Funded Healthcare Cash Plan
* Commitment to employee development plans
* 24/7 Wellbeing and Employee Support
* Cycle to work scheme
Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.
What will you do on a normal day?
* Stock management of all products contained within the onsite vending system keeping levels in line with customer projects and specific requirements.
* Ensuring all quotation and order requests are processed at the earliest opportunity.
* Purchasing stock from suppliers ensuring these are progressed and updates fed to the customer to maintain delivery accuracy.
* Liaise with supplier sales managers to develop effective working relationships when obtaining quotations, technical information and account information.
* Close working relationship with Bosch account manager implementing daily communication.
* Effective use of Excel to produce usage reports and spreadsheets upon customer request.
* Ensure Ad Hoc requests are correctly sourced and provide quotation in line with conditions agreed by account manager.
* Stock management of regrind and call off orders in line with customer usage.
* Setting up and amending of stocks in the on site vends (when required)
* Replenishment of stocks to the vends (When required)
* Updating National Key Account Manager during Daily/Weekly online meetings
What are we looking for?
Experience and Knowledge:
* Must have a good working knowledge of Microsoft Word & Excel.
* Must have a good working knowledge of Windows based programmes
* Must be able to prioritise workload to meet target
About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.
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