Company Description Vindis Group is a family-owned business that provides personal and professional services through a network of Audi, Ducati, SEAT, CUPRA, Škoda, Volkswagen, and Volkswagen Commercial Vehicle retailers across six counties. The company upholds core family values while expanding its operations, with trade parts divisions in Bishop’s Stortford and Cambridge, and a Head Office and Fleet Centre in Huntingdon. Role Description This is a full-time on-site role for a Senior Service Advisor located in Peterborough. The Senior Service Advisor will be responsible for ensuring customer satisfaction, providing customer-focused service, handling aftersales inquiries, maintaining effective communication with customers, and delivering exceptional customer service on a day-to-day basis. Qualifications Customer Satisfaction, Customer-focused Service, and Customer Service skills Effective Communication skills Aftersales expertise Understanding of automotive service and repair processes Experience in a similar role within the automotive industry Ability to work well under pressure and prioritize tasks effectively Strong problem-solving and decision-making abilities Excellent organizational skills