Lancashire & South Cumbria NHS Foundation Trust
We are looking for a Band 2 Receptionist to provide a reception service at Bickerstaff House at Ormskirk District General Hospital.
The post holder will provide a comprehensive Reception/secretarial service to the Adult West Lancs Community Mental Health Teams, coordinating their activities with other members of the Administration Teams in the network to ensure an efficient and confidential service is provided.
The role is challenging; however, you will be able to make a difference to service users who are in crisis or are receiving ongoing support from the trust.
The ability to work under pressure with limited supervision must be demonstrated as the role is very demanding. A strong, proven background of customer service roles is a must, as you are the first point of contact to our service users and their support networks. The successful applicant will require a mature, flexible approach and the ability to work within a busy environment. They will also be expected to use their own initiative and work unsupervised to ensure the effective coordination of duties.
Main duties of the job
The post holder will provide a comprehensive administration and information service across the Central & West Mental Health Network, coordinating their activities with other members of the Business Administration Team to ensure an efficient and confidential service is provided.
The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service providing cover to departments on various sites as directed by their Administration Team Leader to ensure continuity of a quality service provision.
Job responsibilities
Please see attached the job description and person specification for more information about this role.
Person Specification
Qualifications
* Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience
Knowledge
* Working with databases
* Working with Microsoft Office applications
* Working with NHS data systems such as iPM, eCPA, RiO
Experience
* Working in an office environment
* Working with members of the public
* Working in the NHS
* Working in a customer services environment
Personal
* Good organisational skills
* Ability to communicate effectively both written & verbal
* Data input and retrieval
* Excellent telephone manner
* Treats people with courtesy and respect at all times
* Team player
Other
* Willingness to undertake DBS clearances
* Ability to work flexibly and comply with all requirements of post
* Willingness to travel around the organisational footprint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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