Role Purpose
The post holder must ensure that the housing association is compliant with the Homes (Fitness for Human Habitation) Act 2018, the Building Safety Act 2022 and the Social Housing Regulation Act 2023, and keeps abreast with any changes of legislation to ensure compliance.
The post holder is responsible for continuous improvement in the delivery and quality of repair work related to the above and in ensuring that we take from these 'lessons learnt' to prevent future disrepair cases and escalation resulting in additional costs, court cases and compensation.
Responsibilities
1. Work with the AD Director of Repairs, Strategic Head of Housing Repairs and/or any other delegated manager to implement and develop effective systems to regularly inspect the external and communal parts of property, to identify any requirements for reactive repairs and cyclical maintenance, and to ensure the works required are carried out or programmed according to urgency and priority.
2. Work in collaboration with colleagues across Housing services to ensure a joint approach to improve quality and customer satisfaction for residents.
3. Support and manage a flexible approach to the deployment of resources within the Property Services Division to respond effectively to fluctuations in workload.
4. Highlight key investment needs and considerations to the Property Planning and Assets Team so that works can be appropriately planned in major works programmes.
5. Lead on the diagnosis of building defects which do not have obvious causes. Ensure that the contractor takes a systematic approach to diagnosis.
6. Lead on the specification of works. Ensure that works to communal areas are properly designed and specified.
7. Issuing of notices/orders in line with delivery requirements and contract requirements.
8. Oversee the identification of leaks, rising damp, penetrating damp, and condensation across the Housing Property Services portfolio.
9. Provide strategic leadership within the Housing portfolio, contributing proactively to the collective leadership of the council, working collaboratively with Members, services, partners, and stakeholders to deliver the council's objectives and priorities.
10. Lead by example in modelling and embedding the council's values and behaviours to help build a sustainable highly effective organisation and develop our reputation as a successful council delivering great value for its residents.
Requirements
1. The post holder must hold either a degree in building surveying and/or the equivalent experience in delivering the disrepair service.
2. They need to demonstrate at least 3 to 5 years management experience.
3. Extensive experience in building surveying and/or repairs operational delivery or supervising contracts or disrepair case management.
4. Extensive experience of housing responsive repairs including experience of working in a customer service organization providing a high-quality service to members of the public consistently and sensitively, according to their needs and customer care standards.
5. Background of working within a social housing environment, including responsive repairs.
6. A strong background of meeting the needs of a diverse customer base.
7. A degree in Building Surveying or a recognised construction qualification or the equivalent technical experience (evidence to be provided at interview).
8. Good working knowledge of current and appropriate legislation regarding electrical and mechanical works and knowledge of health and safety, electrical and gas safety legislation.
9. Experience of dealing with and supervising contracts for the maintenance and repair of buildings and carrying out tendering procedures.
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